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Verification Docs issue after 5 years of selling on same docs- Clarification required
We need clarification on why our account has been under KYC suspension after selling for more than 5 years after selling on same documentation, Clarification has been requested on multiple occassions
Already submitted 9 docs which includes, Passport bank statement, Internet Bills, VAT, GST, Driving License, IEC
Amazon needs to clarify if they are actually trying to help sellers in business building or not?
0 replies
Sarah_Amzn
Hello @Seller_fBkQjvrZFzvgv,
I'm Sarah with Amazon.
To ensure you receive the most specialized support, I'm transferring your case to the Account Health team.
Please feel free to keep communicating in this thread for any updates.
Regards,
Sarah.
Abella_AMZ
Hello @Seller_fBkQjvrZFzvgv,
This is Abella from Amazon to help you with your concerns.From the above post I understand that you are concerned about the identity verification.
The verification of your identity is required by law. As per UK Regulations and Laws, verifying your identity is required to allow you to use our payment service. You may need to provide us with certain information or documents as requested in order to facilitate these checks.
In accordance with UK regulations, Amazon Payments UK requires sellers to provide information about themselves and their business so that they can receive the proceeds of their transactions on Amazon EU stores.
For a clearer understanding of the issue, could you please share the most recent performance notifications you received from the team? This will allow us to review them and offer further insights.
To locate the latest notification from the team, simply click on Menu > Performance > Performance Notification.
You can also access more information by visiting the help page. Just click here.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Thanks & Regards,
Abella.
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