Subject: Feedback Removal Request – Delivered Before Estimated Date

Hello @Seller_rX0LOsTSK2Zer @Seller_b91S9zQ2eKxLt

I am requesting the removal of a negative feedback left by a buyer on January 31, 2025, stating that the item had not yet been delivered. However, the estimated delivery date provided to the buyer was February 10, 2025, and per tracking information, the item was actually delivered earlier than expected on February 5, 2025.

The feedback was left before the item was delivered, which is beyond our control. As per Amazon’s feedback policy, comments regarding shipping delays caused by the carrier or delivery timeframes that are still within the estimated window should be removed.

Please help with that issue!

Thank you

HI@Seller_b91S9zQ2eKxLt

I am saddened to say that our shop has recently experienced a loss of buy box for all ASIN in the shop, and I hope you can help with a complaint to resolve it!

Let me begin by stating that we are fully entitled to use the shopping cart.

1. our account is in good health and our shop scores are high, 2. customer reviews and feedback on our products and shop are excellent and our shop and product scores are high, 3. we use FBA for shipping, 4. our products are reasonably priced and we have not had any significant price increases 5. we are professional seller

I think I have the qualification to get a shopping cart, but I have lost the Featured Offer (buy box) all of my products(ASIN), please help me to solve this problem, thanks.

Here's the ASIN of our shop's lost buy box:

B0DN1XWLZJ

B0DL592V8Q

Your prompt attention to this matter is greatly appreciated, and we earnestly hope for a swift resolution to this pressing issue. Thank you for your understanding and support in ensuring the seamless operation of our business on the platform.

Warm regards,

@Seller_b91S9zQ2eKxLt