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Small court claim for stock on FC processing
Hi,
Looking for some help with small court claims.
I made another thread asking for help the other day and someone suggested emailing the MD, which I have done and it’s just generic responses coming back. It will have been a week on Wednesday and I’m planning to send a letter before action then (if I haven’t heard anything productive from them).
My issue is that stock has been sat in FC processing for 7 months - I’m paying storage fees for it as oversized & now ‘aged’.
I know I can put the fees in a small court claim but my question is - can I include the value of the stock that’s been sat in FC processing? It’s not officially lost it’s just been passed around warehouses and not available for sale since it went to Amazon in May.
So do I include the fees & stock cost? Or something else?
Thank you
0 replies
Seller_76AUwmqvSyRIM
I would include everything, including the cost of management time in dealing with the issue.
It will be up to Amazon to contest anything you claim.
Seller_XjEGODnD21DuN
Serve a notice before action first. "Executive Escalations" will then get in touch and try and resolve it. If you are lucky, it will stop there and be solved.
They are withholding your goods, so absolutely you can claim for the goods. You are deprived of them so it is the same as theft. You include everything.
I am in an action with them now. But be warned, make sure you get all the details right, document the failed "seller support" cases, the replies made by AI, etc. Make sure the claim includes X hours for your time under CPR rules. And the interest on the withheld goods at the statutory 8%. And make sure you issue against the correct entity, that's their favourite get-out. Check your seller agreement for the entity, in the UK it's currently Amazon EU SARL (it changes from time to time).
They'll have Eversheds put a defence in arguing everything. Then they should release your goods. If your case is strong, and you make it clear you'll go to hearing, they'll seek to settle out of court with an NDA. Initial offers will be derisory. And they'll drag their feet.
When mine is over, I intend to write the full how-to for others. Not on here, obvs.
Ezra_Amazon
Hi @Seller_0iju2c8V4qaYA,
You've previously raised a thread on the forum regarding this issue:Stock in FC processing since May '24, cannot seem to get a resolution.
To avoid duplication, I'm closing this new thread. Please feel free to add any additional information or updates to the original thread you created.
I appreciate your understanding.
Best regards, Ezra
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