Hi,
I hope you are all well and in good health.
This is regarding Order 202-4716393-9209103, I received this order with an incomplete and incorrect delivery address, so I cancelled the order as undeliverable shipping address. Which sent communication in the form of an email to the buyer explaining that the shipping delivery address is undeliverable therefore the order has been cancelled and refunded, I know this as I receive a confirmation of this myself too as a seller and when I am buying on Amazon I receive these emails too as communication. I checked the address on Royal Mail's postcode checker and there is no such address and does not exist. So, I cancelled the order, but after cancelling the order the buyer continued to demand that I ship the order to them, even after the order had been cancelled and refunded had been initiated and sent back to them, which I found alarming as the address is fake, as it cannot be located on Royal Mail's postcode checker, and then after cancelling the order and initiating a refund for the buyer, the buyer demands that the order is sent to them, when they have received their money back, which makes me think that the buyer, (despite receiving their refund) still wanted me to ship the order to them when the order had been cancelled and refunded, which is suspicious behaviour, especially when the address is fake and cannot be delivered to. Now the buyer has left negative feedback saying the item had never arrived and that they did not receive any communication from Amazon about the order being cancelled and refunded fully.
This negative feedback has affected my selling on Amazon detrimentally, as previously I received orders as I had 5 stars which is now 1 star and customers had confidence in my selling account and trading activity, which you can see from the buyer who left a 5-star rating and their positive comments. The feedback removal system and appeal denied my requests near immediately. The 1 star rating is false and the buyer has been making false claims about how they never received the item and that they did not receive communication from Amazon that the order had been cancelled and refunded, when I received an email regarding the cancellation and refund initiation and have proof of this. All in all, this negative feedback is the only negative feedback that I have received, and the buyer placed the order with an incomplete and incorrect address which is undeliverable, as no such address exists. I have found that some buyers who do this, do this so that the item gets delivered to the wrong place, so that they can open an item not received case and pick up the item from their neighbour or the address that the postman delivered to instead which is normally stated on the tracking information and Amazon would give the buyer a refund and the buyer would be able to keep the item.
Please could you remove this negative feedback, my account has gone from 5 stars to 1 star because of this buyer's order and actions and my account health was also negatively affected by this, when the fault lies with their undeliverable shipping address and with continious demands from the buyer that I send the order to their address after the order has been cancelled and the refund has been initiated and received by them. I find it difficult and frustrating when buyers like these are able to get away with abusing Amazon's policies like this, by leaving false feedback and the seller is not supported in situations like these, and some sellers look at other platforms to sell because of this. I try very hard to always ensure I do the right thing and to keep all my customers happy, which you can see from my selling history, but when situations like this occur where the buyer abuses the systems, it really puts me down as I am left helpless as they get away with it. Selling on Amazon is how I pay my bills, but it has been damaged detrimentally due to buyers like these.
I would greatly appreciate if you could please help me in this situation as I really need your help and support in this.
@Seller_gAhPNiLrkfTcr @Seller_hnDMgUKxMh1V4 @Seller_Huz6FT08OxHAR @Seller_DNQGSsdC7DccM @Seller_XUNeUuvrQDpgP
@Seller_iTgjdgiRqiPsn @Seller_DNQGSsdC7DccM @Seller_TSXM2A5nxWSuH @Seller_fgtTzyHQfOM1x @Seller_Huz6FT08OxHAR @Seller_mIRnuhdx7l5sN
