Royal Mail Withdraws Returns License

For those Royal Mail users that have not been informed, they have withdrawn their International Returns Service from next month. This was done without notifying staff and account managers have been caught on the hoof. Despite being an approved courier, they seem in a complete mess over Brexit and appear to have no intention of providing returns labels for the EU in the future. Businesses will receive a partial refund as a result. Official notification below:

The International mail and parcels landscape has changed following Brexit.

Goods/items of non-personal correspondence now require both physical customs declarations and electronic customs data. As a result, we are no longer able to operate our International Business Parcels Returns service for items weighing 0-2kgs. We will be withdrawing the product from 5th October 2021.

This will affect International Business Parcel Returns for our Standard, Local Look Part and Fully Paid services. This will not affect our International Business Mail Response Service

Any items using the International Business Parcel Returns service after 5th October 2021 may be returned to sender, rather than the original seller.

If you require further information regarding the withdrawal of this service please visit royalmail.com/ibrs-faqs or contact your Account Manager.