Hi, everyone,
I have a customer who has been buying from us for over two years, but repeatedly provides an incomplete address.
Usually, we resend or refund the order. Today, we have received a message from "Amazon Customer Support" , stating:
Dear Amazon Seller,
This is Amazon’s Customer Service team. A customer reached out to us with some questions about a purchase they made from you. Here’s a description of the issue:
Product: (omitted)
Order number: 205-etc. (omitted)
Return requested: No
Reason for contact: Customer did not receive the item. Customer re-ordered this item and is seeking a refund.
I request you to please issue a refund as soon as possible. Thank you. Please respond to this request within 48 hours.
Thanks, Amazon Customer Service
I believe it comes form the buyer and NOT Amazon Customer Support. In that Amazon emails/messages are worded differently and they come from Amazon themselves?
Is there any Amazon mods, or suggestions what we should do?
Cheers.
@Seller_XUNeUuvrQDpgP @Seller_mIRnuhdx7l5sN @Seller_hnDMgUKxMh1V4