Ridiculously Incorrect Suspected Intellectual Property Violation

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Seller_gOzZ4ehojzaW0

Ridiculously Incorrect Suspected Intellectual Property Violation

I keep getting these absolutely ridiculous "Suspected Intellectual Property Violation".

All the brands have absolutely nothing to do with my items.

Lego. Hasbro... etc all keep trying to say completely unrelated art prints and posters are somehow associated with them.

Anyone know why this could be happening? Is it just Amazon errors or is somebody making incorrect reports on purpose?

Any help or thoughts are greats appreciated.

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26 replies
Tags:Account Health, Materially different products, Seller Support
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Seller_7if3w2si5BFyz
Most helpful replyThis reply was marked most helpful by the original poster.

Have you tried just writing your own bullet points in the boxes? I know you say you can't edit the Lego part, but I have had that before and just put the correct info in the boxes and the next day it has been changed

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26 replies
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Seller_KlbXZHzQGSDZv

Shot in the dark but Home Decor could be a brand?? It's just the bots without a person to check the results, or the person is there just bored and hitting ip violation rather than looking at it.

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Seller_19xPhE8YgkmxW

Hi MrArtPrints,

I know absolutely nothing about this, but your bullet points look to be a possible cause?

All Best

Brian

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Seller_gOzZ4ehojzaW0

I got a reply from seller support...

Telling me to remove the mention of LEGO in the bullet points.

1) I did not add it in the first place.

2) It can not be removed, I have attached a screenshot... can't even edit or remove the mention of LEGO.

Any help much appreciated :(

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Seller_19xPhE8YgkmxW

Hello MrArtPrints,

You might wish to note that the Bullet Points on your DOWN, DONNEGAL, MEATH, TIPERRARY and NORTHUMBERLAND maps are differently corrupted...

All Best

Brian

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Seller_gOzZ4ehojzaW0

And now my other POSTER is getting bullet points appear (i did not add them) saying its a TOOTHPASTE???

What is going on :(

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Seller_gOzZ4ehojzaW0

@Julia_Amazon@Sarah_Amzn@Simon_Amazon@Sakura_Amazon_

Can any Mod have a look at my issue here and advise?

Seems loads of my listings are corrupting and adding bullet points for random other products and brands...

resulting in me getting loads of Trademark violations...

I have not added any of these bullet points.

I contact seller support but they just say remove the bullet points, but 1) I did not add them, 2) they can not be edited or removed.

And I just noticed loads of my other items have the same problem :(

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Seller_srehRCMctZ6Qs

looks like someone is editing them but not selling the item itself.

I would use a feed file to remove the bullet points and do a full update .

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Spencer_Amazon

Hello @Seller_gOzZ4ehojzaW0,

Are you still experiencing issues with the bullet points? If so, can you share a case ID so I can look into it for you?

Regards, Spencer

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Seller_gOzZ4ehojzaW0

Hi Spencer

Yes I am still experiencing the bullet point issues.

I have discovered the exact same issue is affecting MANY of my listings randomly, there are bullet points mentioning brands and trademarks which are getting flagged and getting listing removed and metrics affected negatively.

But I did not add these bullet points.

I found if I add my own bullet points it removes the incorrect ones. But I have a very large number of listings and I can't possibly check every listing.

Amazon support just tell me to remove the offending bullet points.

But this isn't addressing the core problem of why are these appearing.

I have case id 11119985982 but it was closed without really addressing the issue.

Many other live listings have the exact same issue.

Any help is very very much appreciated.

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Spencer_Amazon

Hello @Seller_gOzZ4ehojzaW0,

Have you been able to fix the listing since you last posted? Has the team reached out to you?

Regards, Spencer

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Seller_gOzZ4ehojzaW0

Hi Spencer.

Unfortunately I have not been able to fix my issues.

(Listings having branded and trademark bulletpoints appearing that I did not insert, then I getting blamed for them)

No team has reached out to me.

Here is ONE example listing, there is many more... bullet points mentioning completely random brands and trademarks that I get violations on. I did not add these.

https://www.amazon.co.uk/dp/B07D5LDG8X

Sure I can check my thousands of listings and try to edit them out, spend hours and hours, but still the core issue or how and why these keep appearing is not solved.

Any help is very much appreciated.

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Spencer_Amazon

Hello @Seller_gOzZ4ehojzaW0,

I am still working on your case, I have submitted it to a different team.

We will stay in touch.

Regards, Spencer

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Seller_gOzZ4ehojzaW0

Thank you Spencer I really appreciate it

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Spencer_Amazon

Hello @Seller_gOzZ4ehojzaW0,

I am still investigating this, I have forwarded everything to a different team.

Regards, Spencer

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Seller_gOzZ4ehojzaW0

Thank you for the time you've put into this.

Sometimes I suspect the problem might be that some of the listings are very old (7+ years) with zero updates, and something might have corrupted, like bullet points from another listing getting inserted into mine, but really I have no idea.

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Spencer_Amazon

Hello @Seller_gOzZ4ehojzaW0,

I heard back from the team, both ASINs are reinstated, but I saw the keywords that caused the deactivation are still there. I am working with the team to have those removed.

Regards, Spencer

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Seller_fLViBrSW573Aj

Looks like someone is editing the listings, possibly in error. Could be a flat file upload that uses the same GTIN in error, from a seller that Amazon see as "more authoritative" - There is some bizarre algorithm that dictates which sellers have priority on editing a listing.

Have you submitted corrected bullet points and those haven't been accepted?

Can't say i envy you having to deal with seller support on this one! Anything that takes more than one sentence of explanation is always hard work with them!

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Seller_K8edOfPu9HEmN

More like a disgruntled ex Amazon seller/employee that knows their way around the editing process out to cause bother

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Seller_fLViBrSW573Aj
Looks like someone is editing the listings, possibly in error.
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Seller_51Trj4jpVFZCy

I guess. It is Listing Hijacking. Somebody trying to edit your listings, then report your listings. I assume one of your competitor or you might be using random EAN/UPC numbers? Belong to other products?

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