false 1 star rating
We have sold USED-LIKE NEW item with condition notes stating that packaging will be damaged. We contacted customer prior to dispatch to confirm they are aware of this condition - NO RESPONSE.
Now the customer left a 1 star rating stating that we did not disclose item's condition till after dispatching it to him and the box is damaged!
Asked amazon to remove this as this is completely false, but amazon keeps on rejecting it and refusing to remove it!
Case number 10699465202
anyone could help with this?
false 1 star rating
We have sold USED-LIKE NEW item with condition notes stating that packaging will be damaged. We contacted customer prior to dispatch to confirm they are aware of this condition - NO RESPONSE.
Now the customer left a 1 star rating stating that we did not disclose item's condition till after dispatching it to him and the box is damaged!
Asked amazon to remove this as this is completely false, but amazon keeps on rejecting it and refusing to remove it!
Case number 10699465202
anyone could help with this?
14 replies
Seller_QuM1AZgzfU9x4
Your issue may be that i believe under Amazon's condition guidelines an item cannot be "like new" if the packaging is damaged.
Seller_ajEdAGqwDCZDe
@Julia_Amzncan you please help with the removal of this one please? I can not reopen the case
we could not be anymore transparent with this product but if the buyer is not checking the condition notes or replying to our messages how is this our problem?
Sarah_Amzn
Hello @Seller_ajEdAGqwDCZDe,
This is Sarah with Amazon.
I have contacted the partner team and will let you know as soon as I have an update.
Kind regards,
Sarah.
Seller_ajEdAGqwDCZDe
Hi Sarah,
Your help is much appreciated.
Thank you
Sarah_Amzn
Hello @Seller_ajEdAGqwDCZDe,
The feedback should have been removed.
Could you please check and confirm?
Kind regards,
Sarah.
Seller_ajEdAGqwDCZDe
Yes, the feedback has been removed.
Thank you for all your help. much appreciated.
Sarah_Amzn
Perfect🎉🎉
I'm glad I could assist.
Thank you for coming back with the confirmation 🙂
Best,
Sarah.
Seller_ajEdAGqwDCZDe
Hi @Sarah_Amzn@Julia_Amzn
I hope you are well.
There is another feedback on our site which is completely unfair and Amazon would not remove it!
Order number: 204-9562025-1827534
Customer states:
1. The toaster is completely cracked. - the item got damaged during transit as it was absolutely fine!
2. The box is all taped and in a very bad condition. - We have sold this item as a 'USED-LIKE NEW' and stated that the 'original box will be damaged'
3. Bought as new but there is breadcrumbs inside the box. - We stated that the product has been TESTED on our listing in the condition notes. Therefore some residual breadcrumbs may remain, as product is tested.
4. Definitely used and has been packaged very poorly again. - Customer did not purchase NEW item, this item has been TESTED, NOT USED.
Could you please look into this asap and get this removed if possible?
Regards.
H&M-Love&Hope team
Seller_ajEdAGqwDCZDe
Good afternoon @Sarah_Amzn@Julia_Amazon@Ezra_Amazon,
We do not seem to have a response on this one yet. Could you please help with the removal of this one please? as the feedback is untrue and and wrong (see below). This does not reflect very good on our small business as we are very transparent with the condition of our items..
customer states the below
''The toaster is completely cracked. The box is all taped and in a very bad condition. Bought as new but there is breadcrumbs inside the box. Definitely used and has been packaged very poorly again.''
Please note, this item was sold as a 'USED-LIKE NEW' with notes see below. We are taking up the issue regarding the toaster being cracked with our courier as it seems to have been damaged during transit.
Condition: Used - Like New
Condition note: OPEN BOX TESTED ITEM. ITEM WILL COME IN ITS ORIGINAL PACKAGING, PACKAGING WILL BE DAMAGED
Order Item ID: 46339663628482
As always, we would appreciate a speedy resolution.
Thank you
H&M-Love&Hope Team
Sarah_Amzn
Hello @Seller_ajEdAGqwDCZDe,
This part of the feedback reflects the buyer's actual experience with the delivery, as they received a damaged item. While the damage occurred during transit and may have been outside the seller's direct control, this does not justify removing the feedback since it accurately documents the condition in which the buyer received their purchase.
When a buyer posts negative seller feedback, we encourage you to contact the buyer individually to resolve the problem. After resolving their concerns, you can notify the buyer that it is possible to update, remove or provide additional feedback if they would like to do so. Remember that pressuring or offering incentives to a buyer to remove or modify negative feedback is a violation of our policies.
Kind regards,
Sarah.
Seller_ajEdAGqwDCZDe
Hi Sarah,
Thank you for your reply.
While we agree if an item is damaged during transit it can be resolved with the customer directly however this particular feedback (''The box is all taped and in a very bad condition. Bought as new but there is breadcrumbs inside the box. Definitely used and has been packaged very poorly again.'' ) mentions about the packaging and the item being bought as new which is not true as it was sold as Condition: Used - Like New with notes that it will come in its original packaging which will be damaged.
Please see below extraction from our listing
Condition note: OPEN BOX TESTED ITEM. ITEM WILL COME IN ITS ORIGINAL PACKAGING, PACKAGING WILL BE DAMAGED
H&M-Love&Hope Team
false 1 star rating
We have sold USED-LIKE NEW item with condition notes stating that packaging will be damaged. We contacted customer prior to dispatch to confirm they are aware of this condition - NO RESPONSE.
Now the customer left a 1 star rating stating that we did not disclose item's condition till after dispatching it to him and the box is damaged!
Asked amazon to remove this as this is completely false, but amazon keeps on rejecting it and refusing to remove it!
Case number 10699465202
anyone could help with this?
false 1 star rating
We have sold USED-LIKE NEW item with condition notes stating that packaging will be damaged. We contacted customer prior to dispatch to confirm they are aware of this condition - NO RESPONSE.
Now the customer left a 1 star rating stating that we did not disclose item's condition till after dispatching it to him and the box is damaged!
Asked amazon to remove this as this is completely false, but amazon keeps on rejecting it and refusing to remove it!
Case number 10699465202
anyone could help with this?
false 1 star rating
We have sold USED-LIKE NEW item with condition notes stating that packaging will be damaged. We contacted customer prior to dispatch to confirm they are aware of this condition - NO RESPONSE.
Now the customer left a 1 star rating stating that we did not disclose item's condition till after dispatching it to him and the box is damaged!
Asked amazon to remove this as this is completely false, but amazon keeps on rejecting it and refusing to remove it!
Case number 10699465202
anyone could help with this?
14 replies
14 replies
Seller_QuM1AZgzfU9x4
Your issue may be that i believe under Amazon's condition guidelines an item cannot be "like new" if the packaging is damaged.
Seller_ajEdAGqwDCZDe
@Julia_Amzncan you please help with the removal of this one please? I can not reopen the case
we could not be anymore transparent with this product but if the buyer is not checking the condition notes or replying to our messages how is this our problem?
Sarah_Amzn
Hello @Seller_ajEdAGqwDCZDe,
This is Sarah with Amazon.
I have contacted the partner team and will let you know as soon as I have an update.
Kind regards,
Sarah.
Seller_ajEdAGqwDCZDe
Hi Sarah,
Your help is much appreciated.
Thank you
Sarah_Amzn
Hello @Seller_ajEdAGqwDCZDe,
The feedback should have been removed.
Could you please check and confirm?
Kind regards,
Sarah.
Seller_ajEdAGqwDCZDe
Yes, the feedback has been removed.
Thank you for all your help. much appreciated.
Sarah_Amzn
Perfect🎉🎉
I'm glad I could assist.
Thank you for coming back with the confirmation 🙂
Best,
Sarah.
Seller_ajEdAGqwDCZDe
Hi @Sarah_Amzn@Julia_Amzn
I hope you are well.
There is another feedback on our site which is completely unfair and Amazon would not remove it!
Order number: 204-9562025-1827534
Customer states:
1. The toaster is completely cracked. - the item got damaged during transit as it was absolutely fine!
2. The box is all taped and in a very bad condition. - We have sold this item as a 'USED-LIKE NEW' and stated that the 'original box will be damaged'
3. Bought as new but there is breadcrumbs inside the box. - We stated that the product has been TESTED on our listing in the condition notes. Therefore some residual breadcrumbs may remain, as product is tested.
4. Definitely used and has been packaged very poorly again. - Customer did not purchase NEW item, this item has been TESTED, NOT USED.
Could you please look into this asap and get this removed if possible?
Regards.
H&M-Love&Hope team
Seller_ajEdAGqwDCZDe
Good afternoon @Sarah_Amzn@Julia_Amazon@Ezra_Amazon,
We do not seem to have a response on this one yet. Could you please help with the removal of this one please? as the feedback is untrue and and wrong (see below). This does not reflect very good on our small business as we are very transparent with the condition of our items..
customer states the below
''The toaster is completely cracked. The box is all taped and in a very bad condition. Bought as new but there is breadcrumbs inside the box. Definitely used and has been packaged very poorly again.''
Please note, this item was sold as a 'USED-LIKE NEW' with notes see below. We are taking up the issue regarding the toaster being cracked with our courier as it seems to have been damaged during transit.
Condition: Used - Like New
Condition note: OPEN BOX TESTED ITEM. ITEM WILL COME IN ITS ORIGINAL PACKAGING, PACKAGING WILL BE DAMAGED
Order Item ID: 46339663628482
As always, we would appreciate a speedy resolution.
Thank you
H&M-Love&Hope Team
Sarah_Amzn
Hello @Seller_ajEdAGqwDCZDe,
This part of the feedback reflects the buyer's actual experience with the delivery, as they received a damaged item. While the damage occurred during transit and may have been outside the seller's direct control, this does not justify removing the feedback since it accurately documents the condition in which the buyer received their purchase.
When a buyer posts negative seller feedback, we encourage you to contact the buyer individually to resolve the problem. After resolving their concerns, you can notify the buyer that it is possible to update, remove or provide additional feedback if they would like to do so. Remember that pressuring or offering incentives to a buyer to remove or modify negative feedback is a violation of our policies.
Kind regards,
Sarah.
Seller_ajEdAGqwDCZDe
Hi Sarah,
Thank you for your reply.
While we agree if an item is damaged during transit it can be resolved with the customer directly however this particular feedback (''The box is all taped and in a very bad condition. Bought as new but there is breadcrumbs inside the box. Definitely used and has been packaged very poorly again.'' ) mentions about the packaging and the item being bought as new which is not true as it was sold as Condition: Used - Like New with notes that it will come in its original packaging which will be damaged.
Please see below extraction from our listing
Condition note: OPEN BOX TESTED ITEM. ITEM WILL COME IN ITS ORIGINAL PACKAGING, PACKAGING WILL BE DAMAGED
H&M-Love&Hope Team
Seller_QuM1AZgzfU9x4
Your issue may be that i believe under Amazon's condition guidelines an item cannot be "like new" if the packaging is damaged.
Seller_QuM1AZgzfU9x4
Your issue may be that i believe under Amazon's condition guidelines an item cannot be "like new" if the packaging is damaged.
Seller_ajEdAGqwDCZDe
@Julia_Amzncan you please help with the removal of this one please? I can not reopen the case
we could not be anymore transparent with this product but if the buyer is not checking the condition notes or replying to our messages how is this our problem?
Seller_ajEdAGqwDCZDe
@Julia_Amzncan you please help with the removal of this one please? I can not reopen the case
we could not be anymore transparent with this product but if the buyer is not checking the condition notes or replying to our messages how is this our problem?
Sarah_Amzn
Hello @Seller_ajEdAGqwDCZDe,
This is Sarah with Amazon.
I have contacted the partner team and will let you know as soon as I have an update.
Kind regards,
Sarah.
Sarah_Amzn
Hello @Seller_ajEdAGqwDCZDe,
This is Sarah with Amazon.
I have contacted the partner team and will let you know as soon as I have an update.
Kind regards,
Sarah.
Seller_ajEdAGqwDCZDe
Hi Sarah,
Your help is much appreciated.
Thank you
Seller_ajEdAGqwDCZDe
Hi Sarah,
Your help is much appreciated.
Thank you
Sarah_Amzn
Hello @Seller_ajEdAGqwDCZDe,
The feedback should have been removed.
Could you please check and confirm?
Kind regards,
Sarah.
Sarah_Amzn
Hello @Seller_ajEdAGqwDCZDe,
The feedback should have been removed.
Could you please check and confirm?
Kind regards,
Sarah.
Seller_ajEdAGqwDCZDe
Yes, the feedback has been removed.
Thank you for all your help. much appreciated.
Seller_ajEdAGqwDCZDe
Yes, the feedback has been removed.
Thank you for all your help. much appreciated.
Sarah_Amzn
Perfect🎉🎉
I'm glad I could assist.
Thank you for coming back with the confirmation 🙂
Best,
Sarah.
Sarah_Amzn
Perfect🎉🎉
I'm glad I could assist.
Thank you for coming back with the confirmation 🙂
Best,
Sarah.
Seller_ajEdAGqwDCZDe
Hi @Sarah_Amzn@Julia_Amzn
I hope you are well.
There is another feedback on our site which is completely unfair and Amazon would not remove it!
Order number: 204-9562025-1827534
Customer states:
1. The toaster is completely cracked. - the item got damaged during transit as it was absolutely fine!
2. The box is all taped and in a very bad condition. - We have sold this item as a 'USED-LIKE NEW' and stated that the 'original box will be damaged'
3. Bought as new but there is breadcrumbs inside the box. - We stated that the product has been TESTED on our listing in the condition notes. Therefore some residual breadcrumbs may remain, as product is tested.
4. Definitely used and has been packaged very poorly again. - Customer did not purchase NEW item, this item has been TESTED, NOT USED.
Could you please look into this asap and get this removed if possible?
Regards.
H&M-Love&Hope team
Seller_ajEdAGqwDCZDe
Hi @Sarah_Amzn@Julia_Amzn
I hope you are well.
There is another feedback on our site which is completely unfair and Amazon would not remove it!
Order number: 204-9562025-1827534
Customer states:
1. The toaster is completely cracked. - the item got damaged during transit as it was absolutely fine!
2. The box is all taped and in a very bad condition. - We have sold this item as a 'USED-LIKE NEW' and stated that the 'original box will be damaged'
3. Bought as new but there is breadcrumbs inside the box. - We stated that the product has been TESTED on our listing in the condition notes. Therefore some residual breadcrumbs may remain, as product is tested.
4. Definitely used and has been packaged very poorly again. - Customer did not purchase NEW item, this item has been TESTED, NOT USED.
Could you please look into this asap and get this removed if possible?
Regards.
H&M-Love&Hope team
Seller_ajEdAGqwDCZDe
Good afternoon @Sarah_Amzn@Julia_Amazon@Ezra_Amazon,
We do not seem to have a response on this one yet. Could you please help with the removal of this one please? as the feedback is untrue and and wrong (see below). This does not reflect very good on our small business as we are very transparent with the condition of our items..
customer states the below
''The toaster is completely cracked. The box is all taped and in a very bad condition. Bought as new but there is breadcrumbs inside the box. Definitely used and has been packaged very poorly again.''
Please note, this item was sold as a 'USED-LIKE NEW' with notes see below. We are taking up the issue regarding the toaster being cracked with our courier as it seems to have been damaged during transit.
Condition: Used - Like New
Condition note: OPEN BOX TESTED ITEM. ITEM WILL COME IN ITS ORIGINAL PACKAGING, PACKAGING WILL BE DAMAGED
Order Item ID: 46339663628482
As always, we would appreciate a speedy resolution.
Thank you
H&M-Love&Hope Team
Seller_ajEdAGqwDCZDe
Good afternoon @Sarah_Amzn@Julia_Amazon@Ezra_Amazon,
We do not seem to have a response on this one yet. Could you please help with the removal of this one please? as the feedback is untrue and and wrong (see below). This does not reflect very good on our small business as we are very transparent with the condition of our items..
customer states the below
''The toaster is completely cracked. The box is all taped and in a very bad condition. Bought as new but there is breadcrumbs inside the box. Definitely used and has been packaged very poorly again.''
Please note, this item was sold as a 'USED-LIKE NEW' with notes see below. We are taking up the issue regarding the toaster being cracked with our courier as it seems to have been damaged during transit.
Condition: Used - Like New
Condition note: OPEN BOX TESTED ITEM. ITEM WILL COME IN ITS ORIGINAL PACKAGING, PACKAGING WILL BE DAMAGED
Order Item ID: 46339663628482
As always, we would appreciate a speedy resolution.
Thank you
H&M-Love&Hope Team
Sarah_Amzn
Hello @Seller_ajEdAGqwDCZDe,
This part of the feedback reflects the buyer's actual experience with the delivery, as they received a damaged item. While the damage occurred during transit and may have been outside the seller's direct control, this does not justify removing the feedback since it accurately documents the condition in which the buyer received their purchase.
When a buyer posts negative seller feedback, we encourage you to contact the buyer individually to resolve the problem. After resolving their concerns, you can notify the buyer that it is possible to update, remove or provide additional feedback if they would like to do so. Remember that pressuring or offering incentives to a buyer to remove or modify negative feedback is a violation of our policies.
Kind regards,
Sarah.
Sarah_Amzn
Hello @Seller_ajEdAGqwDCZDe,
This part of the feedback reflects the buyer's actual experience with the delivery, as they received a damaged item. While the damage occurred during transit and may have been outside the seller's direct control, this does not justify removing the feedback since it accurately documents the condition in which the buyer received their purchase.
When a buyer posts negative seller feedback, we encourage you to contact the buyer individually to resolve the problem. After resolving their concerns, you can notify the buyer that it is possible to update, remove or provide additional feedback if they would like to do so. Remember that pressuring or offering incentives to a buyer to remove or modify negative feedback is a violation of our policies.
Kind regards,
Sarah.
Seller_ajEdAGqwDCZDe
Hi Sarah,
Thank you for your reply.
While we agree if an item is damaged during transit it can be resolved with the customer directly however this particular feedback (''The box is all taped and in a very bad condition. Bought as new but there is breadcrumbs inside the box. Definitely used and has been packaged very poorly again.'' ) mentions about the packaging and the item being bought as new which is not true as it was sold as Condition: Used - Like New with notes that it will come in its original packaging which will be damaged.
Please see below extraction from our listing
Condition note: OPEN BOX TESTED ITEM. ITEM WILL COME IN ITS ORIGINAL PACKAGING, PACKAGING WILL BE DAMAGED
H&M-Love&Hope Team
Seller_ajEdAGqwDCZDe
Hi Sarah,
Thank you for your reply.
While we agree if an item is damaged during transit it can be resolved with the customer directly however this particular feedback (''The box is all taped and in a very bad condition. Bought as new but there is breadcrumbs inside the box. Definitely used and has been packaged very poorly again.'' ) mentions about the packaging and the item being bought as new which is not true as it was sold as Condition: Used - Like New with notes that it will come in its original packaging which will be damaged.
Please see below extraction from our listing
Condition note: OPEN BOX TESTED ITEM. ITEM WILL COME IN ITS ORIGINAL PACKAGING, PACKAGING WILL BE DAMAGED
H&M-Love&Hope Team
