As a clothing seller who has to provide 'free' returns (double charged for outbound and inbound postage) our account has always been setup for Amazon to provide buyers with pre-paid return labels. As of this week we have had a huge number of Amazon messages from buyers stating that Amazon are not providing pre-paid return labels (some getting annoyed as they don't understand we are forced to use Amazon returns and cannot opt out of Amazon's forced return system), but unpaid labels.

Our return settings have not changed and still state Amazon Pre-Paid label, but these are not being provided to buyers. Every return that we have had back this week has NOT had a pre-paid label.

We have reported to seller support who are utterly clueless as usual and are just sending cut and paste irrelevant replies.

Case ID 10041533762

Can someone from Amazon please escalate this as we are getting more and more annoyed buyers, and as we cannot opt out of the return system we cannot fix the issue with Amazon not providing customers with labels.

@Seller_TSXM2A5nxWSuH@Seller_rX0LOsTSK2Zer@Seller_Huz6FT08OxHAR

Hi there,

We're currently enrolled in Amazon Pre Paid Return Labels for our marketplaces in Spain, among others. However, every time a customer requests a refund, they come to us asking us to send them a label, which makes me think that no Amazon label is being generated. How does this service work from the customer's point of view? Should he receive it straight after asking for a refund? Could someone explain to me how this program works? Thank you

So I have the opposite of what most on here complain about. My buyers don't get provided with Pre-paid returns labels. The items they are returning are non hazardous items that are sent with Royal Mail so no reason for this. I have opened a support case and they said some old stuff about handmade, custom and flowers none of which we sell. Replied back to case with this 2 weeks ago and case is still pending amazon reply. Can mods take a look please? Also why is Amazon not held to the same standard as us when replying to cases?

case id 10493974952