Account verification
Hello, After 6 years amazon ask me document verifying seller account. First time I sent ID card, but one year ago I lost it. Now I sent passport and they get different numbers because I did not sent ID card. My seller accpount was suspended because is not verifying. What can I do?
0 replies
Seller_z6B2L9xab6HlP
Is your passport in exactly the same name as the primary contact person?
Seller Central > Settings > Account Info > Primary Contact Person Information
Seller_EJIX7rqDNQJi2
Could you post here all communication regarding the matter?
It is very unlikely that Amazon would ask you to submit your ID again, as a part of the second account verification.
I had the second verification last month and they only asked me to provide information about additional users.
Seller_zTvs75OzQI4Pp
Dear Naste,
Your payments account has failed our verification process. As a result, you can no longer sell on any Amazon’s UK or European Marketplaces. This decision is final and not subject to appeal.
You can access your Seller Central account for the next 40 days. After this time, you will not have access to Seller Central, including your financial reports.
If you have funds in your account, they will be available after any amounts for A-to-z claims or chargebacks on your orders have been deducted. This usually takes about 90 days, but funds may be held longer. Please contact payments-investigate@amazon.co.uk if you have questions about funds.
If you have any items stored in Amazon’s fulfillment centers, you need to contact Amazon Services Europe Sarl to create a removal order within the next 30 days (https://sellercentral-europe.amazon.com/gp/ssof/knights/items-list.html). You can choose to dispose of this inventory of have it returned to you. If you do not create a removal order within the next 30 days, we will dispose of your inventory and you will be debited for standard removal fees.
For more information on creating a removal order or any related standard removal fees, you can contact Amazon Services Europe Sarl at any time (https://sellercentral.amazon.co.uk/cu/contact-us/cmn/BLU).
Thank you,
The Amazon Payments Team
IN the seller central write ID failed
Seller_zTvs75OzQI4Pp
Please send ID. When I sent passport they ask me which number: ID card or passport? I mark passport number, because I sent passport. ID card with old number was lost. Now received this letter what my account is closed.
