We had a customer recently who thought she was buying a 24*6 ruler where as the advert clearly states in Pictures and words that the ruler is 6*6. Order id number 204-1245493-6305926
She initiated a return and was granted and autoauthorised before we could do anything. The item has arrived back with us and I went to check the refund had all gone through.
This had gone through on the package being picked up which is fair enough but the return postage has been charged to my account.
I presume this is because she stated that we had sent the wrong ruler even with the description and picture of the ruler right in the refund section.
I have contacted seller support case id 9970042002 and have been told this is amazon policy which i am fairly sure it is not as this is a customer at fault return which she should pay for.
What is my next route.
@Seller_mIRnuhdx7l5sN @Seller_DNQGSsdC7DccM @Seller_gAhPNiLrkfTcr @Seller_Huz6FT08OxHAR @Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP @Seller_TSXM2A5nxWSuH
