In this webinar we will demystify the process of returns and refunds

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Seller_S3aHFfAjpTNul

In this webinar we will demystify the process of returns and refunds

Here we go again … just recieved an invitation to a webinar ‘In this webinar we will demystify the process of returns and refunds’… Am I wrong or wasn’t it Amazon who mystified it in the first place !

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Seller_BS5lg2keRs2QO

They didn’t mystify it in my opinion, they just removed the illusion of seller control. Based on the number of sellers who didn’t know the process had changed the webinar is probably a good idea - though I expect those sellers won’t be aware of it anyway.

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Seller_SITNVuZK87zGK

Webinar did in fairness explain all the processes - however Q+A was a bust.

Hoped upon hope that they would explain the issue with claiming lost parcels from Evri when the label is on Amazons account (ie Amazon tell you claim via Evri, Evri tell you claim via Amazon).

All they did was say Evri should not be turning down claims for lost parcels, and amazons policy says to claim via Evri.

@Lucy_Amazon and @Winston_Amazon has your data gathering been passed to someone at amazon who can do something?

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