KYC verification for Chinese citizen

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Seller_QrElPys5DDGfY

KYC verification for Chinese citizen

Hi

I’m a Chinese citizen lived in the US and run a US corp to sell on Amazon UK. Amazon UK asks me every year to submit the KYC documents for verification. I always use my Chinese passport as my personal identity document. This year, I just renewed my passport so the passport information was changed. During the regular KYC verification process this year, Amazon verification team did accept my scan version of passport and asks me to update the passport number and expiration date in the seller center, however, I found that once I choose China as my citizenship country, I can only choose Chinese national ID as my identification and if I put the passport number in the identification number, system will reject it because it’s not a correct format of Chinese national ID number. As a Chinese lived in the US, I don’t have a Chinese national ID card now so I cannot finish this process.

It has been several weeks from I received the notification to change my passport number, I can still sell on Amazon and receive payments regularly, it’s just annoying that the system shows that I need to finish the verification process. I’m also afraid that I will be suspend if the verification process has not be finished for a long time. I tried to open several seller support case, and it seems they can only forward my information to the verification team. I also tried to email verification team directly, however, I have never received any response. I’m wondering if anyone has the same experience as mine?

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