Took over business account and I'm confused!

Hello all, I am a new employee hired by an established business to take over e-commerce for the company. The old employee set up the account with their company email address, and their name. I am trying to get everything switched to my name. The business was not sold. The business is the same. I think that is where the confusion comes from. When I attempt to do " Begin Verification in North America " it is asking for id for the name on file. Which is the old employee.

I am not quite sure what the amazon response mean.

Here is what I sent amazon -

Hello, I am a new employee trying to take over the account and get things worked out.

The employee who no longer works here is still listed on the account.

I am trying to remove them and update the information to my own so I am able to proceed bringing the account back to good standing

Part of that seems to be
" The full name on the ID should match the full name on your registered Amazon account. Companies/Corporations need to submit a government issued photo ID of the primary contact or beneficial owner. "

How do I update the name on the account to remove the former employees name and put my own in?

Thank you.

And here is the amazon response -

Hello from Amazon Selling Partner Support,

I understand that you want to take over the selling account and update the information. I will definitely assist you with your case. Please note that as per our guidelines we cannot transfer your seller account. If the business ownership changes, the new owner should establish a new seller account in their name. Therefore I would request you to establish a new seller account in your own name. Now we have a feature called user permissions. However, it is only available for professional user. If the ownership of a business is not changed, but the individuals responsible for managing the seller account have changed, you can add users to the account by using user permissions. However, for accessing user permissions the account should be professional. For more information on selling plans you may refer to below mentioned help page: https://sellercentral.amazon.com/help/hub/reference/64491 For user permissions : https://sellercentral.amazon.com/help/hub/reference/G901 Transfer of selling account - https://sellercentral.amazon.com/help/hub/reference/200506000 Kindly accept our apologies as we understand that this might not be the response that you anticipated. Your kind understanding is highly appreciated. Please feel free to contact us in case of any further queries or concerns. Have a good day ahead. Did I resolve your issue? If yes, please click here: https://sellercentral.amazon.com/hz/case-dashboard/hmd?p=A19R1R1RGI3HPL&c=10779015561&k=hy If no, please click here: https://sellercentral.amazon.com/hz/case-dashboard/hmd?p=A19R1R1RGI3HPL&c=10779015561&k=hn Thank you for selling with Amazon,

It is already set up as a professional account, we are paying the monthly fee. If I set up user permissions and use my employee email address, the old employee is still listed, and if I understand correctly, I would still need to sent a copy of their ID to amazon?

I am not sure if I close this account and set up a new one, if that would be better, or if I do that, it could negatively effect the new account.

Thank you for your responses.