@Seller_DNQGSsdC7DccM

Hoping you can help us with 2 feedback removal requests, the cases cannot be reopened and seller support just keep telling us to reopen the case, which is not possible.

206-3979169-2608354 , customer ordered a vacuum and then requested return stating they found it elsewhere for cheaper, fair enough, they stated in messages to us that they hadn't even opened it and just returned straight away. Upon arrival back to us we discovered they had switched it for a completely different model and returned us some old battered thing with different serial numbers. We refused refund and created case with amazon who agreed we shouldn't have to refund from our account. Now the customer leaves us a feedback with a false statement SET AS THEIR NAME instead of in the feedback box, ' Steamer. Angry to have been sent a used product in bad state. Obviously been returned as nit wanted/faulty and just sent back out ' this was their name. 1. Completely going against their original return reason. 2. Contradicts their message to us saying they hadn't opened it. 3. And most importantly it is untrue.

026-5062190-5225902 , Customer feedback is a product feedback and how it's different to their memory. Feedback request originally denied as brand had been re gated whilst we submitted invoice to amazon. Invoice now submitted and amazon have confirmed can carry on selling but cannot reopen case to clear this feedback.

PLEASE HELP!!!!!

We recently encountered a problem with the Automated Feedback Removal Manager.

The buyer's feedback in its entirety, and I quote: "Item is described as 40mm and luxurious, it is not, it is flat, will not brush up and is more like 20mm, it doesn't drain very well and is losing grass."

The entire feedback comment is a product review. It should have been very clear to the "Feedback Removal Manager" that the feedback should be removed. But they rejected my request to appeal in a matter of seconds!

And there was no way for me to reopen the case can any of the moderators help?

Case ID 10768149492

Moderators - Please could any one of you kindly assist to escalate this case for further review? Thank you @Seller_mIRnuhdx7l5sN @Seller_DNQGSsdC7DccM @Seller_gAhPNiLrkfTcr @Seller_Huz6FT08OxHAR

@Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP @Seller_TSXM2A5nxWSuH

Before my store was fully setup I closed my US/Canada/Mexico store without even stocking it with any inventory, because I did not want to sell on Amazon. I still have stores in other countries, but not with any inventory yet either. What are the steps to take to reopen my US store? This is where I live and where I primarily want to sell.