Jetzt kann man bei diesem "Support" nicht mal neue Tickets aufmachen oder was? :D

Dear Marco,

I followed you and i opened the case again. Here is the case ID: 10913402842

Please tell the support team don't push the automatic reply to me. Thanks,

Hello!

Please advise on what to do in this situation - we need to update the content in a blocked listing.

Here's the situation: we sell a special product on Amazon.de. We got banned, presumably because of the use of prohibited keywords in the "Product Description" field.

Support recommended changing this field. We have tried to do this repeatedly, pressing the "SAVE" button, it then says that the data is saved, but in fact, after several days, everything remains the same (nothing is saved).

And it is very important for us to make changes in the "Product Description" to get out of the ban (the support team, which only responds by email, clarified that they will only be ready to unban after the listing is changed).

Trying to update via a flat file through "UPDATE" also does not change the "Product Description", several days pass, but the changes are not saved.

What would you advise us to do?

Is there a way to reset blocked listings via a special flat file or otherwise?

Thank you for your advice!