Hi all,

I recently see my seller centre appeared this "Account deactivation Risk" and get Amazon rang me . They told me this is because one customer raised a A-Z claims with reason"wrong item sent". So i contacted this customer via the "message buyer" . However she said that she received the correct ones just didn't like the product's little small details .she mentioned that she has been given invalid QR CODE from amazon for the return. So basically she has the product now & get refund and filed a claim with wrong reason but put my account in risk of deactivation?! I contacted amazon via calls ,chats and emails spent hours and hours with all the proofs. I explained that i didn't send the wrong items and i haven't got the return .I hope they can remove/withdraw the claim which is affecting my account. However, it seems like it's AI who picked up my case and every message i received is exactly same . I don't really think this is professional by ignoring my proofs . So sad and frustrating! Please anyone can help and advise ? many thanks in advance!

Hi does anyone know how to get the balance disbursed from a deactivated account , its been deactivated for 2 years now

Hi All,

Despite items being delivered customers are opening A-Z Claims and they are going against my score. Im getting about 2-3 in every 100 Orders Currently but this is making my A-Z rate over the 1% and today I got an email about a training course and my account is now seriosuly at risk of deactivation. All of them have been delivered!! Some, even in Amazons response it says 'Item Tracking and Signiture is showing delivered but the customer has claimed they never got it and it's going against me.

Any help please