Is this causing issues for any one else and have you found a work around?

Now we are getting a lot of orders that show up as Amazon Business EU SARL , the problem is by them doing this they amazon do not allow you to contact the buyer in case of questions needed to ship the order (we sell made to measure products so you can see how this can cause issue). Not only this but they do not show a phone number either, so you can't add this info to your parcel tracking, so the end user has no tracking notifications leading to more "could not deliver" returns / refunds etc.

We are stuck in a loop. Any advice would be appreciated.

We have been asked by Amazon CS to refund a business buyer for a failed (lost by Amazon Shipping) delivery.

There is no option of refunding, this is an 'invoiced by Amazon' order so no option of refunding as the invoice has not been paid.

We can not submit a claim with Amazon shipping without first refunding the buyer which we are unable to do.

I understand that eventually the invoice will get paid and refunded but this is usually after around 60 days, we only have 28 days to claim from Amazon Shipping for the lost parcel.

By the time the buyer is sorted out it is then too late to claim from Amazon Shipping.

To make matters worse, we can not even contact the buyer to tell them what has gone wrong as this is not allowed with Invoiced by Amazon orders.

I am baffled !