Hello,

I am looking for some advice and guidance with correct actions to solve my issue with FBA returns from clients.

So, basically I have 17 FBA orders, in which cases client haven't returned item back to Amazon fulfillment centre. Amazon issued full refund for all these orders, but I as a seller don't have those items back in FC. I can't even re-sell them as I don't have the items.

I just want to understand, how to deal with such situation? Can someone share the knowledge in this matter?

As I understand there is "Reimbursement" option, but how can I proceed with it? And how much Amazon compensate if client doesn't return the item back to FC?

That "Reimbursement" process as well is ridiculous, just because we sent our items to FBA in sellable condition, wasted our time, resources and then once they are in FBA, Amazon just doesn't care. I pretty sure "Reimbursement" is not easy and same in the same way - I need to waste my time to claim all not returned items.

Am I only one, who is having such a issues?

Will be waiting for your reply, adivce!

@Seller_06JS7friV1yzw

Dear administrator

Hello, I have posted before about wanting to remove the buyer's negative feedback, because the entire feedback comment is a product review(this is in compliance with Amazon's policy). I also provided a screenshot of the review displayed in the account background and the screenshot of the store front. This feedback was indeed received by my German account. I did not post on behalf of someone else's account.

The order number is: 304-1691504-9677921, and the date is: 09/25/2024.

I don't know why you can't find this feedback, and then you didn't reply to my message. This makes me very sad😭, because the buyer's negative feedback will have a great impact on us. During this period of time I have tried many methods, but I can't delete it. I hope the administrator can help me, please.

Many many thanks!

Today I faces unfair situation from amazon side. My client has been sent 7 of November return request. I have sent to client shipping label 7 of November. On Monday client has been sent item back to me. Today he opened the claim with reason "I have sent the item"Amazon rules says that seller can return money when he will get the item back. Item is on the way, parcel did not arrived yet, and Amazon is ignoring this facts! when I was wrote about this, they granted claim and have decided to defect my account rate. When I sent again appeal, they again have been keep their decision with reason "Seller did not sent the shipping label". And here I have a question, who is researching the claims??? if 7 of November I have sent to my client shipping label!!! right now my account rate is bad and support is not listening me. All what they said is "we understand you but we are keeping our decision"you think this is fair situation??? tell me to whom should I write if as a seller I have done everything what is needed from me for my client. And no matter of this I have account defect rate!!