The store has been out of use for 15 months. Amazon doesn't respond to any of my appeals.
My store received a notice of alleged trademark infringement on March 15, 2024. Amazon told me in an email that I needed to edit the product and delete the corresponding trademark language before the product could be restored.
I have already updated the product from March 15, 2024, but Amazon has not reinstated my product. And contact Seller Support several times to restore my product as soon as possible. Seller Support told me that I need to wait 48 hours for the product to recover. After three days of waiting and multiple contacts with Seller Support, my account was deactivated by Amazon on March 19, 2024. Obviously, seller support isn't an effective solution to any problems.
The deactivated email tells me that I need to:
To reactivate your account, please send us the following information:
– the root cause of each of the IP policy violations listed above.
— The actions you have taken to address each of the violations of the Intellectual Property Policy listed above.
— The steps you have taken to prevent future violations of each of the intellectual property policies listed above.
I have appealed several times since March 2024. It's been over a year now, and Amazon has never responded to my appeal.
Can anyone help me.
Seller_LPNFiurCTHuAx
If all else fails why not send the them a solicitors letter, tell them that unless they reinstate then loss of profits down to them to see if that gets a more atcionable result. sometimes being nice does not get the job done.
0 replies
Seller_k2X0L9mVRT0pW
Amazon only allow a certain amount of appeals- how many times did you submit one- what did their last response say?
Seller_gukOLL5KIZsKR
SPAM / sollicitation, removed by moderator.
Seller_LPNFiurCTHuAx
If all else fails why not send the them a solicitors letter, tell them that unless they reinstate then loss of profits down to them to see if that gets a more atcionable result. sometimes being nice does not get the job done.
