Amazon Barcode not scanning at Evri drop off shop
bought postage through amazon recommended Evri 2 times, I have been to 6 different Evri drop off shops, scanner giving the same error message, parcel not available for delivery, when I go on Evri website and input the tracking number I get a message saying, we are expecting your parcel in one of our drop off shops, when it didnt work first time, I changed the post to next day delivery paying the premium price, again had the same issue,
contacted Amazon was told to provide a screen shot of the error message, which I can’t as the error happens on everi scanning devices which I have no access to, I was told to contact Evri, went on evri website they have a chat boot which is off no help, and Evri customer service number is a premium number which will charge me £1 a minute, has to say this has to be the most frustrating experience ever!!!
Seller_DROodOAYHftnc
I don’t use Evri either (and never will !), as the nearest drop off shop for me anyway is 16 miles away !! - so would be a 32 mile round trip.
31 replies
Seller_DROodOAYHftnc
This has been an ongoing issue now for a while - several forum posts and threads about it.
As far as I know, I think most folks have cancelled the Evri labels and used another carrier (presumably RM).
Seller_FOD7S2JqTKYxp
only one word for this DIABOLICAL!!!, I am not going to be on hold on a premium number, so I can speak to Evri customer services, I take it customer services is not a forte for many business now a days!!!
Seller_FOD7S2JqTKYxp
I have tried all 3 options available for Evri through Amazon, Standard, next day delivery & standard drop off, got same result, scanners are reading the barcode but throwing error message 
Seller_ejwc84JNL5Uk6
I’ve never had one refused but every one has the barcode starting with TOOT……. Don’t know if that’s relevant
Seller_BS5lg2keRs2QO
Standard and next day are confirmed to require an Evri collection and cannot be dropped off. That confirmation was almost a month ago, but i don’t know what Amazon have done to make that clear when buying shipping.
Amazon were saying to use “drop off”, but that seems to have its own problems.
Seller_FOD7S2JqTKYxp
The last photos, I’ve uploaded clearly says its a drop off, still the scanner at the drop off shop couldn’t accept it, cancelled Amazon Evri shipment, bought it directly with Evri on the spot through Evri website and it worked like a charm, clearly the issue is with Amazon, spoke to amazon agent and was told it is a drop off not collection, Will be using other couriers for sure in future!!!
Seller_Xa2l4jyGFTZdS
Evri/Amazon changed it so if you buy Evri postage you have to arrange for it to be collected from you, you cannot drop it off. To organise this you need to have an Evri account directly with them and organise a collection facility then they scan it on collection, a big faff, I do not use them at all and just use royal mail on here instead stupid system, cancel and re-book
Seller_DROodOAYHftnc
I don’t use Evri either (and never will !), as the nearest drop off shop for me anyway is 16 miles away !! - so would be a 32 mile round trip.
Seller_FOD7S2JqTKYxp
will be using another carrier, and will be reluctant to use Evri again, I have provided all the evidence to Amazon, don’t know how keen amazon will be to resolve this issue for other sellers!!!
Seller_mBENc0rmDmw5W
This seems to be an on-going problem. Very frustrating - and yes, I too chose ‘drop off’ !!
Seller_g9A9pMrqcDqa1
OP the Evri number I phone is 0330 808 5456 and 0330 are including in my mobile contract so are you calling a different number if it’s premium rate? You need to use a tracking number beginning with COOHAA to get past the automated system on this number but you just give Evri the actual tracking number once you speak to someone. I can give you one if you don’t have one.
Seller_DROodOAYHftnc
Surely this is something that Amazon needs to sort out ? - as it is Amazon generated labels that are not being accepted.
Seller_NoMNQDGnEW5Bx
@Maja_Amazon was looking into it but has gone very quiet
