Hi all and , Hoping for some real guidance here.
I have had a product authenticity complaint submitted by a customer approximately 2 months ago. I have been battling it with account health and seem to be getting nowhere.
I have submitted bank statements, tracking ID, pdf documents of conversations and emails in which the invoices were sent to myself yet I am still being rejected.
In the latest update, they are accusing me of altering invoices but will not tell me why they believe this so I can clear their concerns.
The invoices are provided by the supplier and downloaded by me to be submitted to Amazon for review. They have been sent the email in which the invoices have been sent directly to me yet they still accuse me of altering them. I have no idea where they have gotten this information from.
I have been told to either provide a 3rd (Non-existent) invoice to verify this, which i obviously cannot do, or accept the violation and lose out on selling one of my best selling products. Account health are very little help if not zero as the review team has told them that they will not disclose why they believe this to be the case.
I am unsure where to go from here.
For any Amazon staff to view please see the latest Case ID : 9960863572
