Hi everyone,

I’m reaching out in the hope that someone from the community or an Amazon moderator can assist me with an urgent issue I’ve been facing regarding my seller account.

My account was deactivated due to a bank account verification issue. I’ve already submitted all the required documents, including a bank statement that meets all of Amazon’s criteria (dated within 180 days, showing the bank account number, logo, and account holder's name). The bank account is in the name of my business and has been verified in Seller Central, yet my account remains deactivated.

I’ve been in contact with Seller Support under case ID 10314951562, and was told that my case had been escalated to the relevant team for a second review. I was also advised to contact the verification team directly via email at apuk-seller-verification-enquiry@amazon.co.uk, which I did, but I haven’t received any updates for quite some time now.

This situation is severely impacting my ability to run my business on Amazon. I’ve submitted everything, including:

A bank statement (downloaded PDF, not a screenshot).

Confirmation of Payoneer Receiving Account.

A Letter of Good Standing from my bank.

Has anyone else experienced long delays with bank verification, and how did you resolve it? Is there another way to escalate this issue for a quicker response?

Any help or guidance would be greatly appreciated!

Thank you in advance.

Best regards,

Hello,

I'm reaching out to the community for advice regarding the suspension of my seller account. My account was deactivated due to a verification issue. I received a performance notification stating that my documents were not acceptable, but I haven't been provided with specific details regarding what information or documents were incorrect or missing. Despite several attempts to contact Amazon for clarification, I’ve only been told that my account remains deactivated, but no specific guidance on how to resolve the issue has been provided.

Here’s the timeline of events:

13/09/2024: Received a notification stating that my account verification failed.

I’ve reached out to Amazon via email and Seller Support, but the responses I’ve received have been vague, simply restating that I cannot continue to sell.

I’m fully committed to providing any necessary information to comply with Amazon’s policies, but I’m unsure what steps to take next as Amazon hasn’t provided clear feedback.

Has anyone experienced a similar issue, or can anyone provide advice on how to get more detailed feedback from Amazon to resolve this?

Thank you in advance for any insights!

Best regards,

Silviya

My Amazon account has been deactivated. I contacted the Amazon team, and they informed me that I could sell FBA but not FBM. I sent the inventory to Amazon, but my listing is not activated. I contacted the Amazon support team again, and they said my account was deactivated due to seller verification issues. I have been in contact with the seller verification team, but they mentioned that they cannot start the verification process because my account is deactivated. We are unable to understand the real issue; it seems to be an Amazon error.