Hi everyone,

I’m reaching out in the hope that someone from the community or an Amazon moderator can assist me with an urgent issue I’ve been facing regarding my seller account.

My account was deactivated due to a bank account verification issue. I’ve already submitted all the required documents, including a bank statement that meets all of Amazon’s criteria (dated within 180 days, showing the bank account number, logo, and account holder's name). The bank account is in the name of my business and has been verified in Seller Central, yet my account remains deactivated.

I’ve been in contact with Seller Support under case ID 10314951562, and was told that my case had been escalated to the relevant team for a second review. I was also advised to contact the verification team directly via email at apuk-seller-verification-enquiry@amazon.co.uk, which I did, but I haven’t received any updates for quite some time now.

This situation is severely impacting my ability to run my business on Amazon. I’ve submitted everything, including:

A bank statement (downloaded PDF, not a screenshot).

Confirmation of Payoneer Receiving Account.

A Letter of Good Standing from my bank.

Has anyone else experienced long delays with bank verification, and how did you resolve it? Is there another way to escalate this issue for a quicker response?

Any help or guidance would be greatly appreciated!

Thank you in advance.

Best regards,

Hello Amazon Team,

I hope this message finds you well. My name is Ghulam Rabani, and I am the director of SDB BUY LTD. My Amazon seller account has been deactivated due to an identity verification issue, and I urgently need assistance to resolve this matter.

Details of the Issue:

Account Name: SDB BUY LTD

Reason for Deactivation: Identity verification required

Document Submitted: I have submitted my recent electricity bill, which clearly shows my name (Ghulam Rabani) and my personal address in Pakistan. The bill meets all the requirements specified by Amazon, including clarity, date of issuance, and visibility of all necessary details.

Why I Need Help: Despite submitting the correct documentation, I am concerned about receiving an automated response or further delays in reactivating my account. My business operations have come to a halt due to this deactivation, and it is causing significant distress.

I kindly request that a team member manually reviews my submission and assists me in reactivating my account as soon as possible. I am more than willing to provide any additional information if needed.

Thank you in advance for your prompt attention to this matter. I appreciate your support and understanding during this challenging time.

Best regards,

Ghulam Rabani

SDB BUY LTD

Hello everyone,

I’m facing a critical issue with my Amazon seller account, and I’m seeking advice or assistance from those who may have experienced something similar.

Situation:

Account Deactivated: Our account was deactivated due to not having a VAT number. We are based in Canada, and our business activities in the UK have been deemed insufficient for VAT registration.

Inventory in UK Fulfillment Center: We sent inventory to an Amazon UK fulfillment center before the deactivation. We are now being charged storage fees and cannot manage this inventory due to the deactivation.

Cannot Reactivate Account: I have tried reaching out to Amazon support multiple times, but I keep getting automated responses saying I am using the wrong channel.

What We Need:

Temporary reactivation of our account to arrange for the disposal of our inventory.

Guidance on how to dispose of the inventory in the UK fulfillment center.

Advice on closing our UK selling operations if necessary.

Request:

If anyone has any advice or has dealt with a similar situation, your input would be greatly appreciated. Alternatively, if there are specific contacts or departments at Amazon that might be able to assist with this issue, please let me know.

Thank you in advance for any help or guidance you can provide!