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Seller_gzzF5P8epzYT6

Product delivery

I have had a product delivered and signed for by parcelforce. The buyer is now claiming that she didnt sign for it and that she hasnt got the parcel.

I have gone back to parcelforce to ask if they left it at another address but I am presuming they are going to say they left it with the buyer.

If I have it signed for what happens now ?

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Seller_esvgLzKXw2YAl

First, did you upload tracking information at the time of dispatch?
If you didn’t, and the customer opens a claim, you will automatically lose it.
THough on appeal, you will probably get it amazon funded.
If you did, then supply the information to the customer and quite honestly, just forget about it.
If it’s signed for, then you have more than sufficient evidence and the customer is probably just trying it on.

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Seller_B4VbHpnDLDLAU

tis the season for claiming for non delivery at the moment, had more in past couple weeks than i have over last 6 months. Each one defended all with POD, and not had an A-Z for one either. It just seems to be chancers.

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Seller_lljyzgTxr5fgI

We have just had one of these (though we were the recipient). A buyer returned an item which they no longer wanted via Parcelforce, who said they had delivered to our address and we had signed for it. I knew this was as truthful as a Boris Johnson election speech so I contacted Parcelforce and asked them to provide proof of my signature (as I knew I hadn’t signed for it). They could not. Driver could also, conveniently, “not remember where he had delivered it to”. Consequence, Parcelforce had to cough up for the loss of the item. Ask Parcelforce for the proof of the signature. If they can’t provide it, make a claim against them. If they can provide it, you can send it to the customer as proof.

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Seller_bhSWqoVh7Pn98

As the signature does not match, it could be left with a neighbour, delivered to the wrong address,

Still answer the Buyer, give the info (hels an A-Z Claim), include tracking, link to tracking and PDF to prove signature (all looked at by A-Z). Let the Buyer deny, as they may think they have the parcel now, but try a claim anyway, as it was delivered elsewhere in error and later passed to them.

Lots temp drivers get it wrong, as get GPS as mentioned, and check similar addresses in the area. Eg: address shown on order as Flat 1 The Court Yard, 54 East Street, could be delivered to 1 East Street, or 54 East Street Basement Flat and not Flat 1, or Flat 1, 54 East Street, etc, etc, in error.

Also, check you got it right as well, as easy to put in 1, and postcode and it shows a partial address and they go to somewhere else

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Seller_wPTwhoU0ifO4Y

I am friendly with my regular DPD driver who was “off to see one of my neighbours to confront them” turned out he handed her the parcel (big TV) day before and now shes put in a claim to say she hadnt received/signed for it…DPD driver said this comes out of his pocket (which I didnt know) so he was off to confront her - Next day I asked how he went on and he said she admitted she was trying it on and he got her to write a retraction there and then and putting her on the black list and DPD will refuse to deliver in future - I wish all drivers did that - would make scammers think twice…

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