GPSR Deadline
Hi Amazon,
I have been working daily for months now across all our EU Market Places submitting the information required for our ASINs - many ASINs under view submission say -
"Approved"
"The compliance information you previously submitted has been approved"
Are you able to explain why ASIN submissions are shown as APPROVED but they are not moving into the Archived area? As I need to see clearly which ASINs still require information to be added.
I am also having issues adding new GPSR: manufacturer contact details - as I enter it, press save then I cannot see it showing in the greyed-out list once I enter it so I cannot save the new address needed for the ASIN, it just disappears and I cannot click save. I am using FIREFOX browser and I have tried different browsers also.
Very frustrating as I still have 100's of ASINS to go through and I don't know if the information has been stored and saved.
Is anyone else still experiencing this issue?
I thought Amazon were fixing the bug/widget by 15th November 2024, nothing has changed.
I am concerned the deadline of 13th December is fast approaching.
kind regards Mr Cosmetics
@Julia_Amazon
10 replies
Seller_hR68pED2HDzBb
We have been having all of these exact issues. Regarding the manufacturer details, we normally ensure the characters we have tyoed are correct and not inadmissable. Sometimes it fixes when you add the phone number also, other than that if it doesn't update manufacturer details for a given ASIN I would try opening a case, give them the ASIN and tell them what is happening as I have had a few of mine fixed in that way.
Hopefully we get a proper response here because the GPSR portal is useless and barely works. On top of it already taking me hundreds of hours uploading the info this is the last thing I need.
Seller_y1oOV7IRdwzeB
Yep, we are the same. I have been ploughing through thousands of SKU's (and have developed some pretty decent RSI...). I'm in the same boat with products not moving to archived as expected.
Honestly I'm just doing as many clicks as possible and praying that it's OK come 13th December. It's not really possible to do them in sensible batches as like you say, they don't go greyed out and there's no way to tell whether they're going through correctly or not. Also, products keep appearing on the list as extras - so I've got no real idea how many I've got to go and in how many countries.
Seller_lEElLWZJXSfZO
Exact same problem, they initially said the portal would be fixed by the end of September, then the end of October and now November the 15th which has passed and the portal is still a shambles.
Only fair way I see this done is for them to extend our deadline to upload as it has been to no fault of our own that we have been unable to upload the correct information.
But when I suggest this to them they just say they are working on validating the information I uploaded almost 3 months ago.
And then around and around I go with support.
Gonna be on them every day now this has become a joke and seems like almost all sellers are experiencing issues.
Seller_lcEFNe4t76lA1
Exactly the same issues here. Am spending hours each day uploading the warning and safety info sheets for them to just not upload! The only time the portal seems to work is in the evening time. During the daytime I get nothing!
Our sales in Europe are through the floor due to having so many compliance issues outstanding when the date hasn't even passed yet! No idea how we can become compliant if the system doesn't allow us to upload our data!
As usual, nobody seems to care
Seller_AJxxLujbGDqaW
This is shaping up to be one of the most serious issues that will affect Amazon and sellers from the 13th December, Amazon has done nothing to help sellers, seller support know nothing and the pages for data entry are totally unacceptable, there are no bulk uploads and every single ASIN has to be updated on each of the EU sites, so if you have 2,000 listings across 7 sites, that is 14,000 separate entries that are required and they want the responsible person details, the manufacturer details, the compliance details and they have to be uploaded in the language of the country concerned.
Not only is it a total waste of time, it is also impossible to complete as Amazon are adding new items daily even when they are not newly added to the inventory.
I estimate that the number of listings that will be removed on the 13th December will run into millions, wiping millions off the Amazon turnover, at this point someone will realise the incompetence that has existed for the past 18 months since this legislation was actually introduced in May 2023.
As of today 7th December, Amazon still do not have a working page for data entry, when ASIN's are updated they do not move to archived as mentioned here and then they add new ones that messes up any order that they were in.
We have contacted 4 MEP's over the last month and one of them is raising a question in the European Parliament to ask whether the EU realises that online sellers cannot comply with this legislation as the tools are not there to complete it and Amazon have no solution to the problem.
Many sellers are just dumping the EU sites and not only the sellers in the UK, it is a given that probably 90% of the sellers that are still left selling to the EU after Brexit will now stop and as Northern Ireland is now included in this GPSR thanks to the disastrous Windsor Agreement that means no selling to Northern Ireland either unless you comply with the GPSR requirements.
Also not forgetting that every item now has to carry the responsible person details, the manufacturer details and the compliance details, these are different for every EU country and each product must carry these details in the language of the country it is destined for.
The EU have made a grave error with this legislation and it could seriously affect sales within the EU and in particular online sales.
I have been battling to try and get on top of this for about 3 months now and I really cannot see how compliance can be achieved across all of the EU.
Like UK sellers, I think that a downsizing of the business and selling to only UK, U.S and Non EU countries is the answer, if intelligent business people cannot see how this is going to work, then the chances are that it isn't.
Amazon have sat back and done virtually nothing, this is fine as they have put the responsibility for compliance on the seller, but if the seller does not comply, can Amazon sustain the loss of hundreds of millions of euros in lost business as the ASIN's are removed?
6 Days to go and if Amazon have the nerve to delist every ASIN that does not have full compliance details then lets see what happens.
I see two scenarios to this, either the EU will have postpone the introduction and review the legislation, or Amazon are going to have to provide one button that says that the seller accepts all responsibility for all listings and all compliance with GPSR and one click of the mouse will save all the listings and things carry on as normal.
If there is then an issue with a product the seller will be responsible, but in law as the item was produced by a company, then they will be responsible for it, it really begs the question, legally is the seller responsible for all of this?
Manufacturers should be involved in this and most of the manufacturers and distributors that Amazon sellers have contacted either know nothing about it or do not want to help, even in some cases refusing to give their full contact details.
Amazon have been far too 'literal' with this legislation and by making the seller 100% responsible for everything is going to backfire.
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