Hi,

after changing the store name and bank account our primary seller account is locked. Every time I try to log in I get the following message:

"Account locked temporarily - We have detected unusual activity on your account and have locked it temporarily. Please contact customer service for further assistance."

I have contacted seller support from my secondary personal account. But with no success. Does anyone knwo how this can be solved?

I also don't undestand why I'm always sent from seller support to buyer support with this issue. There are some other discussions in this forum, but they give no solution to the problem. E.g.

https://sellercentral.amazon.de/seller-forums/discussions/t/24e925e7-a821-4483-a860-bea71d4550dc?postId=24e925e7-a821-4483-a860-bea71d4550dc

https://sellercentral.amazon.de/seller-forums/discussions/t/4d204840-23e6-4b10-b96b-892081302886?postId=4d204840-23e6-4b10-b96b-892081302886

Appreciating any help

Kai

A contact of mine sells on Amazon in France and Germany. They have tried to change the login email address, which appeared to be successful initially, but then 2-3 hours later when trying to login get this message:

Account locked temporarily

We have detected unusual activity on your account and have locked it temporarily. Please contact customer service for further assistance.

Reason for this post on their behalf is that the only apparent route to contact is via:

'https://sellercentral.amazon.de/cu/help/contact-us' and 'https://sellercentral.amazon.fr/cu/help/contact-us' respectively and both times have been asked for screen shots of the problem, from merch.service05@amazon.de or .fr - neither of which can be replied to.

So he is stuck in a circle of one-way contact and unable to respond to customer demands - both accounts are still live and selling.

Anyone in the Amazon team able to help or provide a link to be able to contact Seller Support to resolve this?

Thanks

I am writing this thread behalf of my main account is locked due to suspicious activity in my Buyers account and my seller central account is linked to my buyer account and it’s locked because I used my different debit card with different billing address they closed my Amazon buyer account but my seller central account is still active I received funds email notifications from my seller account but the only problem I am facing is my account is locked and I am unable to login and I contacted to the customer support team for more than 50 times but they didn’t helped me. Please anyone suggest me what to do?