Is there any way Amazon will remove this 1* feedback?
"Delivery by royal mail. Not in so had to pick up parcel from main office which is 4 miles away not happy "
What are we supposed to do if someone is not home? They can arrange redelivery online with Royal Mail so they didn’t have to collect it and with any courier, they still wasn’t home on the delivery date so would always have the same problem 
25 replies
Seller_nvADPpjZqpzC3
Why not ask them to remove it and see what they say?
Seller_gZmJPj9BOH0IR
If you go through the automated online tool then there’s no chance it’ll get removed as it doesn’t meet the criteria for removal. You’ll likely get a negative reply within 1 minute of requesting it’s removed. If however you call Amazon Seller Support and speak to someone then there’s a chance. Good luck!
Seller_A5tvj9oaXbKrt
We’ve had limited success (maybe 1 in 3) by selecting “Other” then putting something along the lines of
“As this is a comment about Royal Mail and outwith our control, this is not a true reflection of our service.”
Like I said it is hit and miss whether they’ll remove it but worth a try
Seller_lBMmUygc6nKei
HI
Can you copy+paste his Feedback for you.
In fact, do one thing, give it a shot.
Go to HELP (seller cenral top right)
Go to ‘Customers & Orders’
Type in the Order Number for this sale
Choose Option, Feedback is a product review.
See what happens.
May work if tha chap hasn’t harped on about dlievery issues.
Failing that, Amazon quite frankly are useless, toothless to help.
Your only option would be, & what I would do, is actuallly (if the item is of low value),
Send it out again, with a hand written note, explaining how horrid Royal Mail are sometimes, as they often do not ‘Leave a While you were out Card’ when they are obliged too.
So it is not you at fault at all.
I can only apologise on Royal Mail’s behalf, in fact I wish I really did control the entire transaction (buyers name here), - However, we are solely dependant on Royal Mail fulfilling thier job, & I am truly sorry they have let both us down here.
I can only hope, that as I am a very small business, just myself really, - That you would be kind enough to please consider removing the Feedback eft for me, as I feel I have done my best, my part here , & the over riding factor being when any seller receives a Negative rating (enter buyers name here) , Amazon penalise us severely by not showing our products in search results.
And (insert buyer namae again), for someone like myself , who is not a giant seller, this would effect me badly, & I rely soley on the income from Amazon to support myself & my family.
Again, I am very sorry for all of this, the inconvenience, -And if you are able to help me by removing the Feedback comment (insert name) I would be forever grateful.
I will send you some instructions to your Amazon messages Inbox on how to very easily go about removing the Feedback , if you decide you would like to hep me.
Thank you ever so much (his name),
Look forward to your reply.
Yours Sincerely,
(your 1st name)
Hand write this , it is more personal. Clearly & conscisely. In the sense one should never have to struggle to read what you have written.
Also, send replacent, signed For again. (when you see he has received it) you will know he has read your letter.
Whereby, send him a message to say how pleased you are he is finally in reciept of the item, & if he would please consider removing the Feedback.
To remove feedback left for a Marketplace Seller:
1) Go to Seller Feedback Submitted by You.
2) Locate the order and click on Remove.
3) Select a reason for the removal and click the Remove Feedback button.
Direct link for removal: https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201889710
Good Luck, now it is down to how much of a decent human being this person is, & with respect to the parcel at the delivery office, it will be returned back to you in due course.
All the best. 
Seller_xUKHc5xSYJmI4
Hi
Royal Mail leave a card which gives the customer and opportunity to collect or arrange redelivery. To arrange redelivery customer goes to royal mail.com/redelivery or call Royal Mail on 0345 602 1021. Some delivery offices are open till 8pm.
If the customer has not collected the parcel within 18 days the order is returned to the sender provided the sender information is on the package.
If the order was sent using a signed for delivery and the customer claims that they had not received a card the alternative option if for the customer to take forms of identification to the delivery office saying no card was left and this is their identification.
Also checking the information online it was also say a card has been left.
I am puzzled if Royal Mail have attempted delivery that the customer has not been available to accept the delivery that they hold the seller accountable.
Seller_cRV0IRqZYrnfo
Amazon’s rule requires the seller to deliver the purchased item to the customer. Even if the customer is not at home to take delivery, the seller still has an obligation to work out how to deliver to the buyer. This is Amazon’s term of service which you signed up to as a seller so if you do not like it, there are other marketplaces to sell on. Model your business based on Amazon’s rules and you would have zero issues. Use a courier that would inform the customer in advance of delivery when the driver would be at their door so they would be at home or easily reschedule for another day. Don’t assume you know the buyer’s situation and the difficulties he could face to go to a depot to pick up your item as he would have gone to a shop to buy if he wanted to travel to buy the item.
Contact the customer that left the feedback, Let them know you are sorry about his experience and apologies for Royal Mails inefficiencies. Offer them a £5 compensation for the troubles.
A week later contact them to know if they have used your item and if they are satisfied with it as you are a small family business and his satisfaction if vital to you.
If he responds positively, then you can request that he updates his feedback to reflect your service.
Seller_iQrFGftLP8IYf
This feedback is removable as it is out of your control. You need to explain amazon effectively. As a seller, you are responsible to pack item properly, dispatch in time and if possible, should have a tracking number. After that, it is not in your hand. Seller feedback section does not cover postal company performance. Royal Mail is widely accepted on amazon as a trusted postal company. So I would say, it is removable and it all depends on presentation of your case to amazon. If one representative is not removing it, ring back later on. Some other representative might understand where you coming from. Good Luck.
Seller_y4HgUrlcFuGH1
I agree with the mix of comments here.
Amazon will say that you are responsible in choosing your courier provider and if it causes issues to a moody customer, no matter what their situation is, then it is up to you to change couriers.
I would never send a monetary apology in this situation - They’ll take your money and run but fine if you think there is a hope.
They are an unpleasant customer - We all have troubles in our lives, some more serious than others but i would never be so unfair as to give a 1 star feedback because i wasn’t in for a delivery - Especially when it is VERY easy to rearrange delivery.
If they had a bad day then asking them to reconsider changing their feedback may help with a sincere apology.
I very much hope Amazon help you in this situation and remove it.
