Hijack Private Label Help!!

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Seller_AJsVeh6gHvuvQ

Hijack Private Label Help!!

Recently I noticed a Chinese seller is selling my product on my listing. I am registered with Amazon Brand Registry and reported this as a trademark infringement. However, Amazon rejected my claim with the following response:

We respect a manufacturer's right to enter into distribution agreements for its products. However, violations of such agreements do not constitute intellectual property rights infringement. As the enforcement of these agreements is a matter between the manufacturer and the retailers, Amazon does not assist in enforcement activities.

Our policies allow any seller to list items for sale on an ASIN, as long as the intellectual property accurately represents the item being sold and has not been illegally reproduced. This includes intellectual property for which you are the rights owner. We also require that sellers only list authentic items under detail pages that exactly match the items they are selling. Resubmit your complaint with additional details that explain your issue if you believe that sellers are doing any of the following:

-- Illegally reproducing your intellectual property

-- Selling inauthentic items

-- Listing products under detail pages that do not exactly match the items they are selling.

To learn more about our infringement reporting policies, go to this help page.

I have also placed an order to test the product's authenticity, but the shipping time is estimated to be 15-30 days. I don't want to wait that long as it will affect my listing during that period. Please help. Thanks.

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Tags:Product authenticity
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LeviDylan_Amazon

Hello @Seller_AJsVeh6gHvuvQ,

Thank you for reaching out on the Seller Forums.

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Seller_AJsVeh6gHvuvQ
Recently I noticed a Chinese seller is selling my product on my listing. I am registered with Amazon Brand Registry and reported this as a trademark infringement. However, Amazon rejected my claim
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I see that you have attempted to report an unauthorized seller for selling your products and since the claim was rejected you have questions about what your next steps will look like.

So that I am able to support you the best, I am engaging a Community Manager to review this situation further. If you have any additional information or case ID's to provide, please include it here in this thread.

The Forums community and I are here to support you.

Wishing you the best,

LeviDylan

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Nano_Amazon

Hello @Seller_AJsVeh6gHvuvQ

Thank you for your patience on this. Following up on this escalation, I have received confirmation from our internal team that previous resolution of the case was adequate, hence, as instructed by them, you should use Seller Central resources, and contact Account Health Support if eligible, to improve your report.

I am sorry if this is not the outcome you expected, however, this is the resolution provided by our internal team at this moment, and the decision is final.

Feel free to contact our Seller Support team for more help.

Best,

Nano

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