Blocked Products due to Bladed Policy
As the title suggests, we have had many of our products blocked for being in breach of Amazon's bladed policy in the UK, despite the products that we sell not being sold with blades, and despite the products being live on the platform for many years prior. As I understand, the UK has laws on bladed products which is forcing Amazon to block products containing baldes that do not comply with the guidelines stated here:
https://sellercentral.amazon.co.uk/help/hub/reference/201852820
The products we sell are safety razors, yet these products do not contain blades. They are to be purchased separately. Permitted products as per the policy guidelines:
"Razor blades permanently enclosed in a cartridge or housing with less than 2 mm of blade exposed"
As these products do not contain blades, we believe that they can be sold - we still have variations available for sale along with other sellers who have not yet been blocked.
We cannot get past the first level support at Amazon and the issue has been ongoing for months. No matter how much we prove that the products are in essence, a lump of metal and contain no blades, they keep on hitting us with the bladed policy guidelines and we cannot proceed any further in having them unrestricted.
Is there any common sense to be had here?
Seller_tz74iYhHLULoK
Case ID: ID 9897034852
We are being asked to include the UK Knife Attribute on a product that does not contain blades. Although we have already done this, it clearly states in the bladed policy:
https://sellercentral.amazon.co.uk/help/hub/reference/201852820
PERMITTED PRODUCTS:
"(i) Razor blades permanently enclosed in a cartridge or housing with less than 2 mm of blade exposed"
I am not sure why this is so difficult to understand for Amazon support teams and how they are enforcing policy, but as there are no blades sold in this product, we should not be exposed to this utterly ridiculous tug of war of having our entire business compromised because of this.
We are one of the UK's largest suppliers of this type of product and yet there are still imitations and copies of these products actively being sold on the UK marketplace.
