FBA Listing receiving order as an FBM

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Seller_HBGcZPE1JtAPG

FBA Listing receiving order as an FBM

Our listing is an FBA listing, and that product is out of stock, and orders are being fulfilled in FBM (Fulfilled by Merchant). Because this issue sounds strange, we would appreciate it if anyone else is experiencing the same problem and knows how to resolve it.

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Seller_DTufFoxJuMU0M

Do you have any software that would switch it back to FBM and put stock available when FBA has sold out?

Make sure you do not have a FBM listing.

Switch the listing back to FBM yourself and make sure there is no stock showing.

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Seller_dc93TtLPbOaMj

Search for Ghost Listings.

Amazon wont admit to there being a glitch in their system and their only response to us was that its our responsbility to fulfil these orders or face metric defects.

The only reason I came up with was that the listing was originally FBM which we then converted into FBA. Sometimes an FBM listing remains live while selling as FBA so in effect customer are able to purchase from either your FBA or FBM listing.

The way we cleared this was we converted the listing back into FBM for 15 mins then changed it back to FBA and it fixed!

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Winston_Amazon

Hey @Apothecary_Solutions,

Do you have an update on this? Has it been resolved?

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