How do I generate label for replacement

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Seller_v8GuuRX31aLlv

How do I generate label for replacement

A customer is returning a damaged item. I would like to send him a replacement. How do I generate the label?

Thanks!

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5 replies
Tags:Seller fulfilled
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5 replies
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Seller_OvL8C4BJWiuS9

Did they ask for a replacement? You cannot create a label unless it was requested through Amazon as a replacement. Do not send out a replacement otherwise. You can refund and then they can order again.

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Topher_Amazon

Underscoring and thanking TVOI for the above reply, please follow it!

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