🌟 What’s Your Biggest Win This Month? Share & Inspire!
Hello Sellers! Happy Friday 😀
Whether you've just launched your first product, hit a new sales milestone, or finally mastered A+ Content, we want to hear about it! Sharing your wins—big or small—not only motivates others but also helps us all learn and grow together.
Here's how to join in:
✔ Drop a comment with your recent win (or wins!)
✔ Share what made it possible - did you try a new strategy, tool or approach?
✔ Feel free to ask questions or cheer on your fellow sellers!
Let's fill this thread with inspiration and actionable tips. Who knows? Your story might be exactly what someone else needs to hear today!
Looking forward to reading about your successes.
55 replies
Seller_qDoXRD5W2fdZm
any recommendations on a carrier that will provide an IEN for shipments from Vietnam to the UK? Can’t seem to find any one that can.
Seller_7pTs15IYXmTOB
I learnt something.
To delete and relist any listing that has "issues" or "errors". Many a time, it works. Also to make sure that minimum data entries to be made when re-listing, simply go with the listing as it is.
Since I learnt this, I seem to have solved many of my listing issues.
However, to NOT delete a listing that is under "deactivated" status because once you delete it, then you cannot relist it. It might affect those who sell through FBA specially when your stock is with the FBA.
Having said all this, it feels sad to accept and relist on listings that are inadequate, inaccurate that may be pose a risk to sell without having to face disputes.
And this strategy to leave FBA has been the biggest all time win.
No shippment anxieties.
Haven't been driven up the wall on reconciliation issues.
No refund shocks.
Needn't flight tooth and nail about reimbursements.
Haven't pulled my hair out on sudden de-activation related to fba stock being withheld without release.
Complete and total control of my goods.
Good riddence FBA teams.
Mind you, they kept taking storage fee five months after. I put my foot down, contacted US teams and got my refunds. They were mostly on 1p to 3p. Just didn't let it go. I told them "If it was significant enough to charge me, then it is significant enough for me to claw it back. May I have my money back Please". I think they are still taking it. I seem to be writing every month to them.
I am telling you seriously, after leaving FBA, I feel younger, brighter, happier and have more time in my hands. FBA had its perks. The fulfilment centres did a great job packing and delivering of orders. However a combination of FBA systemic issues, and seller support poor interpretation of refund and returns policies totally wrecked my morale.
Seller_q7FbH9ZtV1ReA
a little win for some but a good win for me.
I’ve not had much success with ads since starting a few years ago. So I decided to stop taking advice and over thinking ads and came up with a simple strategy which is slowly increasing our ROAS. I decided to stop messing with the ads all the time and just review them at the start of each month. This has allowed me to focus in on negative search terms and adding new search terms whilst keeping the CPC relatively low. I am going to stay patient, increasing CPC in small increments whilst journaling the data moving forward.
Plus, because we have decided to stay in our lane. We deleted our old products and now sell products with the same category. So when we set up new ads. They fall with the % share of the same search terms.
I don’t know if it’s sustainable but I’m going to do what’s working for us so far. Hopefully I will have a decent success story in the near future for you all.
My next goal is to set up Royal Mail OBA to purchase shipping through Amazon. I think this could help maybe? It will certainly help manage cash flow
Seller_tz5M9iHaTDZFk
Happy Monday!
My biggest win is finding out how Amazon reverted our Pan EU listings to EFN without telling us; despite a written confirmation form Amazon that they were approved.
A sort of sad-masochistic win I suppose, which costs us time, energy and further compounds the distrust in Amazon I have.
Seller_DJqWlEby6fi8n
We've had massive problems with EFN too, see my post below, so be careful whichever way you proceed from here. If there's a problem, don't assume someone at Amazon is going to get it sorted out, or even know how to sort it out. The risk is much lowered by not sending product to Amazon FCs, but seller fulfilled from UK into EU is fraught with problems too. So we're in a similar situation to you, it's really difficult to know how to proceed.
Seller_tz5M9iHaTDZFk
Thanks - I have actually read your entire thread over the last few days. Sounds like a complete nightmare.
The thing about amazon, as badly managed and broken as elements of it clearly are, it still functions and provides revenue. They realise they have us over a barrel. However I just cant understand how they can treat good actors with the contempt they do. And It is contempt.
Seller_DJqWlEby6fi8n
Yes, the only thing I can think of is that it's cheaper for Amazon to get new sellers rather than look after the ones they have, and the ONLY thing they care about is the money. That's the only thing that really make sense here.
Even with seller fulfilled, we had a customer in Spain recently who told us their house was a new build and to include that info on the UPS label, which we did along with their phone number. I was in contact with UPS and the customer several times. UPS said they would deliver but didn't. The customer filed and A-Z claim which was approved. We got a message saying that our account was at risk of deactivation due to this. I explained this to the customer and they contacted Amazon both by message and by phone and told them it was 100% not our fault, that we had in fact been very helpful, it was UPS that was at fault. We appealed the A-Z claim and it was denied. No point in me even contacting seller support about this as they will do nothing and it just wastes more time. We sell on Amazon in good faith and abide by all the rules, but Amazon are just gradually pushing us out due to things not working as they should and general incompetence.
Seller_tz5M9iHaTDZFk
I second your point about general incompetence
Talking of which, in my case I had an email last night saying that my products were not unblocked and were ok with cross border compliance. So i presume they are going to be restored as PAN EU, but of course you have to take everything these automatons say with a pinch of salt. Nothing is ever black and white here. So I presume nothing.
There is a marketplace now launched by the UK's biggest supermarket. Maybe that is worth you looking at.
Seller_DJqWlEby6fi8n
Well, I hope your PAN EU is restored. But unfortunately we need to take everything we're told by Amazon with a pinch of salt, whether an automated message or not. I've been told several times by people at Amazon that our EFN problem has been solved, but each time it wasn't. I even had a half an hour phone call with someone who said they were prioritising this issue, and that he would get this resolved, buy stock from us that they cannot get moved out of unauthorised warehouses, and reimbursed incorrect charges. Then 2 weeks later I got a message from him saying he had left the case. Someone else took over 6 weeks ago, nothing has happened since despite me following up several times (usually that's just ignored). You're right, it is absolute contempt they have for us sellers. I've asked to be recompensed for all the time I've spent on this over the past 11 months, having to totally rethink our sales strategy into the EU, and all the sales that have been lost due to this, but get the feeling we're just being laughed at. It's very difficult to know what to do.
Seller_DJqWlEby6fi8n
I've just has a reply from seller support! They said:
"Thank you for following up. We are experiencing a technical difficulty with this case due to its age which is not allowing it to route to me.
Please note I have been working with the Inventory Ledger team to come to a resolution. None of the units that display in the ledger for the other countries actually exist in our inventory. They are resyncing the data.
This process should reflect by tomorrow where we will be able to see which units are "real" and which ones were delayed data.
I will follow up tomorrow to check."
This is my reply below. I will post again here and let you know what happens when I hear back from them.
"Thanks for the update.
As you are no doubt aware, the age of the case is entirely Amazon's doing. I have been trying everything I can for a very long time to get this resolved. Nobody at Amazon has so far been able to resolve this in the past 11 months, despite weekly and sometimes even daily contact throughout that period. And many many people dealing with it, the latest being you. So that is why the case is so old, I definitely never wanted this case to become this old.
Regardless of what you find out tomorrow, please can you reimburse us for the incorrect charges that have been made very soon. There is no reason to continue to keep our money that was incorrectly charged.
Also, to show goodwill, and to show that Amazon does value its sellers (if it does), please can you also provide us with some financial recompense. This would be recompense towards all the time I've personally spent on this over the past 11 months, the income we have lost through signing up to the EFN system (including registering for VAT in Spain, paying the accountants, etc, etc) then the EFN system essentially breaking, in the sense that we could no longer use it as it was designed to be used (including stock that we sent to the Spain FCs that were spirited away to other countries with no visibility of this in our seller central). And having to totally rethink our sales strategy into the EU, all the sales that have been lost due to this.
While I realise Amazon will in no way recompense us for the actual full loss this has caused, some recompense would provide an answer what has become a central question for many Amazon sellers. That question is, "to what extend does Amazon care about its sellers when things go wrong over such an extended period of time?"
I sincerely hope you can finally resolve and adequately recompense for all these problems sometime very soon.
P.S. If you are looking at the same inventory ledger that we look at in our seller account these products have never been visible there. We only know they exist because due to the storage and long term storage charges, someone in seller support found out about them last year. We've never had any visibility on them. We just know from seller support that some customer returns were sent to some unauthorised warehouses, as was some of the stock we sent into Spain FCs, but because they are unauthorised warehouses this does not show in our account. The whole history of the case is here https://sellercentral.amazon.co.uk/seller-forums/discussions/t/e63f0a7a-9122-4d11-9a62-164025109fb2?postId=14efe212-5b74-413b-bd95-1a3ec1435e24 you'll need to read through it to understand what has happened."
Seller_2MDS66zdjPMUU
It will be a good day when I and other sellers understand why their metrics have been crashed by false customer feedback for example or why an AZ has been automatically granted despite evidence to the contrary .
Sadly this post is rather tone deaf. For years sellers have needed to support each other on the forum to solve or understand problems because of the poor understanding by agents of Amazon policy. More often the advice offered by seasoned sellers is more accurate and relevant than the cut and paste responses when opening a case.
Seller_RguKGMHvWFmo3
Again had to escalate cases to managingdirector@amazon.co.uk
Actually got a decent response and support.
Shame it has to go to this level and 6 pages of case message tennis though
Seller_DJqWlEby6fi8n
We're trying to win by getting this issue with incorrect charges being stopped and reimbursed. The history is here https://sellercentral.amazon.co.uk/seller-forums/discussions/t/e63f0a7a-9122-4d11-9a62-164025109fb2?postId=14efe212-5b74-413b-bd95-1a3ec1435e24. It been almost 11 months and well over a hundred contacts each way with various people at seller support, but so far nobody can fix it. Can you help? It will be a big win if you can get us back selling normally again after all this stress.
Seller_IC5dxZRZpcM4T
My win of the day, i had a package Amz says was oversized, however we never send anything oversized.
I had an IM Chat with seller support and they actually knew what i was talking about and didnt give me the rubber stamp rubbish answers SS normally provide. So Im taking that as a win.
The problem is ongoing but a small (sarcastic) win is better than no win when it comes to SS.
Seller_IiLCzWNcEixPU
Looks like most people see the question as tone deaf - rightly so in most cases. Comments on what should be an uplifting post are sadly absolutely abysmal. Nonetheless, a true reflection of sellers and how unsupported they feel selling on the platform.
I think that is what needs to addressed, because this is definitely not a win-win situation, and actually quite embarassing to be honest.