Countries
Read only
Mods - can we please get some clarification on the new VTR policy please
@Julia_Amzn yesterday, you posted an update on the changes to 'self delivery' for VTR - and then deleted the thread
@Ezra_Amazon today, you updated the thread regarding shipments to EU changes - and then deleted your post
Shipments that were valid or exempt previously are now invalid on the VTR defect report according to a few sellers - which isn't supposed to happen yet according to the VTR policy that states the changes are effective 15th January - add on EDD plus 10 days from 15th Jan - which means that even if the policy has been changed again and they are now invalid, they still shouldn't be on the VTR defect report for another week or so.
I know there was a glitch last week when the tech team made some changes, but whatever they changed, its now causing shipments that should be valid or exempt, to be invalid
When are we going to get a proper update from you and can you confirm there will be no category suspensions whilst the powers that be actually get on the same page - and then give us the correct page !
17 replies
Julia_Amzn
Hello @Seller_7jwrjtU66gmxk,
Thank you for raising this topic. I apologize for the content posted yesterday, which was posted in error.
For more information, please refer to this thread Valid Tracking Rate update starting tomorrow, January 15, 2025 🚩. @Ezra_Amazonactively works on getting responses to all questions.
We apologize for any confusion regarding the VTR policy update.
Best regards,
Julia.
Julia_Amzn
Dear Sellers,
Based on your valuable feedback and the numerous questions we've received from our community, we're excited to invite you to the 🚨 Ask Amazon event on the 11th of February 2025: New VTR Policy update!
The event will take place on the 11th of February 2025, Tuesday, from 9 am to 5 pm (CET/BST).
Best regards,
Julia.
Similar Discussions
