How do I get my money from Amazon? Small Claims Court?
Amazon suspended my account for a few days in September because I wasn't buying my postage through them. I am now buying my postage from them and have been operational since 7 September. During the time I was down, Amazon had a few failed payments to me. I have been trying to get this money from them ever since with no luck. My cases are transferred without response apart from one time when I got a response that they couldn't look into my case because of an 'internal error'.
How do I get my money from them if I can't speak to anyone about it? My requests to speak to a manager or make an official complaint result in the support chat being terminated. Surely Amazon has internal time frames by which cases should be resolved? Or can they just keep a case pending indefinitely?
My only idea is to take them to the small claims court, has anyone had any success via this route?
[CASE 10394557132]
7 replies
Seller_hOZNPw7G8FIjl
They cannot force you to buy shipping from them - many sellers don't - so you would not have been suspended for that.
What did the suspension notification say?
You could try emailing the UK MD.
Seller_DfMOm9tgJKAex
I dont buy from amazon and have not for years, so thats not the issue
I dare say if you look in settings>Account info. and settings?account info> business information. that you will find they still need info to activate the account properly
you can also look in. perfomanace>performance information. to see if there are notifications that indicate what the want
but until everything is verified properly you won't get payouts
Seller_zkfIl81JglIuy
The only way to sort these Deferred Transactions is to request a call from Amazon. Happened to us as wel.
Ask them to delay your DD+7 Programme until September 2025 and they should release your funds.
