Unable to add Delhivery tracking Id on selfship orders.
I am using Delhivery and Xpress bess carrier partners for all my parcels, The problem is only in updating the tracking ID of the delhivery courier company, all other companies are working fine. Tracking ID used to be 15 digits earlier but now the delivery courier company has made its tracking ID 16 digits, due to which it is not being accepted on Amazon. Please Amazon team update it in your system, it will be resolved.
8 replies
Noor_Amazon_
Hi @Seller_RHVaqTKaWaEGf,
Have you reported this to Seller Support?
Noor
Seller_RHVaqTKaWaEGf
Yes, But he said Upon checking, Tracking ID is track-able and 3P carrier must be non-integrated. You can check the VTR (Valid Tracking Rate page) page for your reference.
Noor_Amazon_
Hi @Seller_RHVaqTKaWaEGf,
Can you share the case ID please?
Thanks
Noor
Adam_Amazon_
Hello @Seller_RHVaqTKaWaEGf,
Thank you for sharing. I can see that all cases are resolved. Can you confirm?
Adam
Seller_TuJeyYQR4XdKK
whatever Make sure to report issues on seller support for record sake, do it now.
Seller_NsprIAfSdOAeh
My Account Listing Was Not Active For Reason Valid Tracking Rate Down Please Help Me
