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Invoice Defect Rate has exceeded the threshold of 5%
Dear Amazon Support,
I recently received a performance notification regarding an invoice defect rate exceeding 5%.
Currently, I manually submit invoices as I am not VAT-registered in the UK, only in Germany i am VAT registered through Amazon VAT service.
Previously, Amazon automated invoicing for business customers. Additionally, I find it cumbersome to manually submitting the invoice..
Is there any service which i can use to automate this invoice generation with zero VAT.
Best regards,
Kam
7 replies
Seller_hOZNPw7G8FIjl
This is the sellers' forum not a direct line to Amazon, you are not talking to Amazon Seller support on here.
For non-VAT registered sellers Amazon can provide a non-VAT receipt for your business buyers, which means your IDR will eventually go to 0%.
Look under tax settings, I think
Seller_ZVAz3d5lZuGid
This is not Amazon Support, but a forum of other sellers. I you want support then you need to open a case with Seller Support 'Help', though I must say that you are unlikely to get any helpful advice re. your problem - probably just a cut and paste format reply that won't answer your specific question !
There must be a reason why they stopped automatically issuing invoices for your UK account if they did do it before ?
Seller_19xPhE8YgkmxW
Hello pixidixie,
I note that you managed to turn off Amazon Invoicing and would be interested to learn how to deo this...
I prepare invoices as a matter of good business practice and include them with the goods, but, having accidentally triggered the Amazon Invoicing, have not found a way of switching it off
I realise this is the opposite of your problem but wonder if you can recall how you did it?
Many thanks
Brian
Sakura_Amazon_
Hello @Seller_2qEIzJcLVVbN7,
Did you review which country your orders were from?
This is the information I found on the Invoice Defect Rate Help page:
"If you ship from a country for which you have not added a valid VAT number and/or you added a local VAT number, you must manually upload invoices/receipts for these orders OR provide a valid VAT number, otherwise your Invoice defect rate will be impacted. For example, if an order is placed on amazon.es (you have a valid VAT number in Spain), but shipped from Italy (you have a local VAT number in Italy), you’re responsible for uploading this invoice or receipt."
Does it resolve your doubts ?
Regards,
Sakura
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