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My payments have all been blocked in the 'Account Level Reserve'
NEED HELP URGENT!!!!
Case ID: 17068976951
My payments have all been blocked in the 'Account Level Reserve, and I haven’t been able to access any funds for almost Three months. Over $2300 is currently held in the reserve. However, My account health status is marked as 'HEALTHY.'
I haven’t received any notice or explanation from Amazon regarding the reason for this. Despite numerous attempts to contact various Amazon teams, I’ve yet to receive a clear response or a timeline for resolving this issue. Every case I open ends up no response, And no resolution is ever provided.
Has anyone else experienced a similar issue? If so, could you kindly share any guidance or advice on how to address this? Your help would be greatly appreciated!
16 replies
CR_Amazon
Hi there @Seller_54cAsPZVBnjP3
My name is CR and wanted to hop in here to see if I may be able to get you some additional details to what is going on here. Thank you for the case # as well. Please allow me some time to review your issue in more detail there and read through any correspondence provided to this point.
I'll return back here shortly.
CR_Amazon
CR_Amazon
Hi again @Seller_54cAsPZVBnjP3
CR back here. After reviewing, I am going to see if I can get in touch with the appropriate partner team here to see if I can get you more details related to your payments and account level reserve.
I am going to put this together now and will reach back out here and @ tag you for visibility just as soon as I have something further to share here.
CR_Amazon
Seller_4K7eqIN4GuF2E
Its a new scam by Amazon to hold your money even longer than what you originally agreed to.
Then they give you a phony "negative" funds balance and on "settlement date" instead of paying you from the money they hold they charge your credit card.
Think of how much interest Amazon would pay if they had to go out and borrow the money they "hold" for possible return requests and charge-backs.
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