Customer returned an empty box and SAFE T claim was denied

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Seller_HqtiH5RACSbe2

Customer returned an empty box and SAFE T claim was denied

I am noticing a disturbing trend in this forum that, as of the last month, many safe t claims are being denied even though customers are not returning items or they return only part of the order, etc. What is up with Amazon denying valid claims from Sellers? I myself just had an empty box returned to me and the safe t claim was denied. "The issue you reported is not covered by the Prepaid Returns for Seller Fulfilled Order program." Then the program needs to be updated to cover claims when a customer doesn't send back the item. It feels like Amazon is going against its own company policies. The buyer stated, "bought by mistake" and I was also charged with the return shipping label. So not only do I not have my product back so I can resell it at the very least, but I have also now been charged for the original shipping costs and the bogus return shipping! A total loss of over $40 which isn't a lot but when this happens 3 or 4 times a week?! It starts to add up. How is this legal? It isn't and I see a class action lawsuit in Amazons future.

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Joey_Amazon

Hello @Seller_HqtiH5RACSbe2,

Welcome and Thank you for utilizing the Forums!

I appreciate you bringing this issue to our attention. If you wish, you can share the Order ID associated with the SAFE-T claim, and I will be happy to take a look from my end and determine how I can best assist you.

Thanks,

Joey

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