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Is seller support run by AI bots or are they real people?
When I set up my account I only wanted to sell in the UK so although I do have European markets I have these set so that I can't sell in them. I am not even sure if it is possible to set up an Amazon seller account without also having European markets but nonetheless, these are all set to Holiday mode so it is not possible for me to sell in these markets. I have also NEVER sold an item in Europe.
This week I've received multiple "Restricted Product Policy Violations" for 3 different European markets and eventually I was met with the account health warning stating those European markets were at risk of deactivation.
Trying to contact seller support was met by what I can only describe as a knock-off chatgpt - maybe OpenAI should give Amazon an "Intellectual Property Violation" for this.
Basically, the support I received was simply set up to go round and round in circles without actually reading, or acting on any reply that I sent. Surely, if there was a human involved they would be able to use their brain to resolve the issue correctly.
Below is the chat:
8 replies
Seller_LiH8OvhgSGm6N
ASIN: B07BHNK2YG
Submission type: appeal
✔️ Reviewed the original notification in Performance Notifications to confirm modifications required on the details page to be compliant.
✔️ Read the Restricted Products policy. Products offered for sale on Amazon must comply with all laws and regulations and with Amazon's policies.
Reason for Appeal (Required)
Hi
I do not sell in this market and the policy violations are for goods I sold a long time ago in the UK and the listings have been removed. Why am I still getting policy violations for a market I do not sell in. As far as I am aware when I first set up the account I specifically chose to only sell in the UK and not sell in any European markets. I am getting harrased that my account is going to be closed but I do not sell in this market place anyway. Please sort this out.
thanks
Seller_LiH8OvhgSGm6N
Amazon
Hello,
We received your submission, thank you for bringing this to our attention and removing the listings.
Deleting your listings on the affected ASINs however does not sufficiently address the reason for the violation and will not result in the violation removal from your ##Account Health## page.
What happens if I do not provide the required information?
If we do not receive a response to our previous communication related to this matter, the violation record will remain on your ##Account Health## page for up to 180 days after the listing was deactivated or until the violation is successfully disputed. Currently, our internal team is unable to alter this manually.
Have your listings been removed in error?
If you believe there has been an error, please submit an explanation through your ##Account Health## page by clicking the appeal button next to the impacted ASINs and following the instructions provided:
Your explanation should include the following information:
-- How the removed listings have not violated our policies.
-- Evidence that shows that the removed listings have complied with our policies.
Amazon Services
Disclaimer: This message is translated using a machine translator.
Bonjour,
Nous avons bien reçu votre demande. Merci de nous avoir signalé ce problème et de retirer les offres.
La suppression de vos offres sur le ASINs concerné ne répond pas suffisamment à la raison de la violation et n'entraînera pas le retrait de la violation de votre page # #Account Health##.
Que se passe-t-il si je ne fournis pas les informations requises ?
Si nous ne recevons pas de réponse à notre précédente communication à ce sujet, l'enregistrement de la violation restera sur votre page # #Account Health## pendant 180 jours après la désactivation de l'offre ou jusqu'à ce que la violation soit contestée avec succès. Actuellement, notre équipe interne n'est pas en mesure de modifier cela manuellement.
Vos offres ont-elles été supprimées par erreur ?
Si vous pensez qu'il s'agit d'une erreur, soumettez une explication via votre page # #Account Health## en cliquant sur le bouton de contestation en regard de la ASINs impacté et en suivant les instructions fournies:
Celle-ci doit inclure les informations suivantes :
— Comment les offres supprimées n'ont pas enfreint nos politiques.
— Preuve démontrant que les offres supprimées sont conformes à nos politiques.
Amazon Services
Sravani
Seller_LiH8OvhgSGm6N
Hi
I believe these messages are designed to go round and round in circles and never get anywhere.
If you read my message you would understand;
- I do not sell in your market place and have never sold an item there. When I setup the account I restricted sales to Europe so I would only sell in the UK.
- The last order I received IN THE UK MARKET PLACE for this item was in January. My listing would have been deleted shortly afterwards. Certainly, before you have reprimanded me.
- I do not own the listing I mearly sold the item on it. Someone else owns the listing.
I do not believe I have violated your policies as I have not sold any items in your marketplace.
Seller_LiH8OvhgSGm6N
Amazon
Hello,
We received your submission, thank you for bringing this to our attention and removing the listings.
Deleting your listings on the affected ASINs however does not sufficiently address the reason for the violation and will not result in the violation removal from your ##Account Health## page.
What happens if I do not provide the required information?
If we do not receive a response to our previous communication related to this matter, the violation record will remain on your ##Account Health## page for up to 180 days after the listing was deactivated or until the violation is successfully disputed. Currently, our internal team is unable to alter this manually.
Have your listings been removed in error?
If you believe there has been an error, please submit an explanation through your ##Account Health## page by clicking the appeal button next to the impacted ASINs and following the instructions provided:
Your explanation should include the following information:
-- How the removed listings have not violated our policies.
-- Evidence that shows that the removed listings have complied with our policies.
Amazon Services
-
Bonjour,
Nous avons bien reçu votre demande. Merci de nous avoir signalé ce problème et de retirer les offres.
La suppression de vos offres sur le ASINs concerné ne répond pas suffisamment à la raison de la violation et n'entraînera pas le retrait de la violation de votre page # #Account Health##.
Que se passe-t-il si je ne fournis pas les informations requises ?
Si nous ne recevons pas de réponse à notre précédente communication à ce sujet, l'enregistrement de la violation restera sur votre page # #Account Health## pendant 180 jours après la désactivation de l'offre ou jusqu'à ce que la violation soit contestée avec succès. Actuellement, notre équipe interne n'est pas en mesure de modifier cela manuellement.
Vos offres ont-elles été supprimées par erreur ?
Si vous pensez qu'il s'agit d'une erreur, soumettez une explication via votre page # #Account Health## en cliquant sur le bouton de contestation en regard de la ASINs impacté et en suivant les instructions fournies:
Celle-ci doit inclure les informations suivantes :
— Comment les offres supprimées n'ont pas enfreint nos politiques.
— Preuve démontrant que les offres supprimées sont conformes à nos politiques.
Amazon Services
Disclaimer : The content is translated using a machine translator.
Allu.M
Seller_LiH8OvhgSGm6N
Did you read my message or just copy and paste a reply to me? Am I speaking to a real person or an AI robot?
You have just proved these messages are designed to go round and round in circles and waste both our time.
Seller_LiH8OvhgSGm6N
Amazon
Hello,
We received your submission, thank you for bringing this to our attention and removing the listings.
Deleting your listings on the affected ASINs however does not sufficiently address the reason for the violation and will not result in the violation removal from your ##Account Health## page.
What happens if I do not provide the required information?
If we do not receive a response to our previous communication related to this matter, the violation record will remain on your ##Account Health## page for up to 180 days after the listing was deactivated or until the violation is successfully disputed. Currently, our internal team is unable to alter this manually.
Have your listings been removed in error?
If you believe there has been an error, please submit an explanation through your ##Account Health## page by clicking the appeal button next to the impacted ASINs and following the instructions provided:
Your explanation should include the following information:
-- How the removed listings have not violated our policies.
-- Evidence that shows that the removed listings have complied with our policies.
Amazon Services
Bonjour,
Nous avons bien reçu votre demande. Merci de nous avoir signalé ce problème et de retirer les offres.
La suppression de vos offres sur le ASINs concerné ne répond pas suffisamment à la raison de la violation et n'entraînera pas le retrait de la violation de votre page # #Account Health##.
Que se passe-t-il si je ne fournis pas les informations requises ?
Si nous ne recevons pas de réponse à notre précédente communication à ce sujet, l'enregistrement de la violation restera sur votre page # #Account Health## pendant 180 jours après la désactivation de l'offre ou jusqu'à ce que la violation soit contestée avec succès. Actuellement, notre équipe interne n'est pas en mesure de modifier cela manuellement.
Vos offres ont-elles été supprimées par erreur ?
Si vous pensez qu'il s'agit d'une erreur, soumettez une explication via votre page # #Account Health## en cliquant sur le bouton de contestation en regard de la ASINs impacté et en suivant les instructions fournies:
Celle-ci doit inclure les informations suivantes :
— Comment les offres supprimées n'ont pas enfreint nos politiques.
— Preuve démontrant que les offres supprimées sont conformes à nos politiques.
Amazon Services
Disclaimer : This translation is done with machine translator .
Thanks ,
Muchimpula
Simon_Amazon
Hello @Seller_LiH8OvhgSGm6N,
Here Simon from Amazon, happy to try to help.
Have you checked that International Shipping isn't active in your Shipping Settings?
In the meanwhile I'm going to try to escalate this issue to the team.
Best,
Simon
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