Dear Amazon Seller Community,

We are reaching out in desperation as we have been facing significant issues with our Amazon seller account since January 25th. For the past six months, we have been diligently working to prove our UK establishment status, but to no avail.

Here's a brief timeline of our situation:

January 25: We began the process of proving our UK establishment status.

May 1: Our account was suddenly blocked with the reason: "We have concluded that your selling account has failed the business establishment verification process that is associated with your value-added tax (VAT), and your account will remain deactivated."

Since then, we have submitted numerous appeals and provided extensive documentation to prove our status. Despite our continuous efforts, the result remains the same – our account is still blocked. Today, we received another response confirming that our account remains deactivated.

We are even prepared to accept being recognized as a non-UK establishment, but it seems this will not lift the account block either. We have been selling on Amazon since 2021 and never expected that our business could be destroyed overnight due to this issue.

We are at our wits' end and do not know what more we can do to resolve this situation. Our business is on the brink of collapse, and we urgently need guidance and assistance. Has anyone else faced a similar situation? What steps did you take to resolve it? Any advice or support would be immensely appreciated.

Thank you for your understanding and help.

Hi All,

Our UK account has been deactivated. We have uploaded several documents to appeal but they are rejected very quickly with no mention of what documentation is required.

Our cases are automatically closed by the automated system. There is no UK number to ring to discuss the account with. Our account health is high in the green.

We haven't sold on the UK market for several years however we need to get our UK account back because our linked US account is also now deactivated.

Has anyone had this before? Do amazon reps actually read on here?

How do you find out what they actually require?

Please can someone advise on how to commence legal action against Amazon for illegally withholding and not releasing our funds (Disbursements). This case relates to the confirmation of establishment status for VAT purposes in the UK. On 22nd August 2024, Amazon asked us to provide confirmation of our UK establishment status for VAT purposes. In the instructions they mentioned that we needed to provide a confirmation from the Individual and Small Business Compliance (ISBC) HMRC department. We obtained this confirmation letter from ISBC department of HMRC on 29th of August 2024 confirming that we are a UK established business for VAT purpose.

This letter confirming our UK establishment status from ISBC HMRC was submitted to the KYC-DRTAX-VERIFICATION TEAM (kyc-drtax-verification@amazon.co.uk).

Despite providing this letter from HMRC, the KYC-DRTAX-VERIFICATION TEAM (kyc-drtax-verification@amazon.co.uk) have rejected this as sufficient evidence of UK establishment status.

This action from AMAZON UK is ILLEGAL as per UK LAW and we want to file a legal case against Amazon for harassment and financial loss we are suffering because our disbursements have been blocked.

Please can someone advise how to initiate legal action against Amazon.

We have called up Account Health team on a number of occasions to get this matter resolved without any success.