Good luck with that - we ended up going to managing director over birthday badges being classed as jewellery and STILL got nowhere.

"text that is not part of the product, logos, watermarks, or inset images"

I sell mainly badges, keyrings and greeting cards. Nearly all have text on them. Having images with text on them rejected is infuriating, especially as it's not easy to contest.

I dad this email and created another thread.

Our birthday badges are apparenly now Jewellery........ so will be moved to Jewellery and charged a higher fee. Meanwhile, one they already have in Jewellery (only difference is age), is moving out of Jewellery to a lower fee category. The fee increase is a big jump on a low cost item.

I have opened a case and they have stated they should be in a completely different category to what it was being moved to... so passed to another team.