What is wrong with Amazon?
Recent message from one of my customers
I’ve recently ordered 6 charms from you, all have been great and delivered on time so just a heads up for you - my Amazon account is still telling me that two charms are running late and if they don’t arrive today i can get a full refund on both. The 2 charms are the Cinderella glass slipper and Chip & Dale but both charms arrived 25/3 along with my other order so you might want to speak to Amazon about them offering refunds on items already received on time as i’m sure plenty of people would claim the refund even though their goods have arrived. Thanks,
Why does Amazon want to help these new shoplifters?
And the last few weeks has been terrible for people asking for refunds, now I know why 
£15 to £17 charm, needs to go large letter that I do for all with 1st class CRL. But as you know we have greedy lazy postys, so a lot are not scanned at the door
What am I suppost to do?
I really do not make a fortune on these charms
Carol
0 replies
Seller_BuFUoYgBbgcyp
I send a standard reply to buyers asking them to confirm their address so we can pass it on to RM to investigate the loss or theft of mail, we also ask them to open an A to Z case for their refund. This week alone, I have sent that message to at least 5 buyers and not one has opened a case. Funny that.
Seller_DTufFoxJuMU0M
Its an annoying one, and I’m sure it puts the idea in peoples head
In amazons defence though, if an item does not have a delivery scan they assume it wasn’t delivered, because in their world everyone is perfect and no-one makes mistakes/forgets to do things/can’t do something
If an item was in fact not delivered then the customer is entitled to a refund.
I’m sure it makes a few people claim for non receipt that did receive it though cause its so blatantly telling them to do it. Seems the scan rate on CRL is only about 70% at the moment which means about 1/3 of my customers are being told to ask for a refund, luckily less than 1% of them actually do.
