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DD+7 delivery date unfair
I was already subjected to this when it came in the other year and asked seller help the same question why can you not just adjust the delivery date of my orders to at lest make it a bit fairer. (which they didn’t answer but just gave me a extension until September of this year)
I knew it was coming but still don’t think it’s at all fair to any of the sellers on here big or small. So they want to hold my money ok but I’m not understanding how they think it takes a large letter 14 days to arrive at the customers address.
I’ve been a an individual seller with Amazon for over 10 years so don’t have a professional account. But every item I sell is given a delivery date between 3 and 14 days. So they hold my money for at least 3 weeks now.
I buy my shipping though Amazon, second class (used to be first but to expensive now, not that would make any difference here) ok it doesn’t come with tracking but it does have a bar code which if you enter on the Royal Mail site shows the item is delivered within 2 to 5 days and never 14!
So my question is if I have to be on the delivery date + 7 can I at least have a realistic delivery date?
It would be nice if Amazon could at least answer the question. I know, what’s the point? I’ve wasted my time and won’t get anywhere sorry rant over.
10 replies
Seller_FQHkqHJI5SqTh
I was under the impression it would be the ACTUAL delivery day plus 7, if the package had a delivery scan, but in reality it's the last day Amazon quote plus the 7.
Seller_PqRORvCSLAuUn
Amazon aren't good at sorting out issues. My fulfilled by merchant account was suspended due to a sudden 600% hike in daily sales at the start of lockdown around 4 years ago. Amazon refused to believe that the high amount of sales was due to people buying more from my company and so my account was made FBA only and they still say now that due to suspicious activities (sudden high sales). Despite my account being FBA only the DD+7 effects me too even though Amazon store and dispatch all of my Amazon stock and Amazon are fulfilling all my orders.
The DD+7 is probably more due to Amazon's finances. In the past few months Amazon seem to price match below the wholesale price to Argos and Very's prices when they are having clearance sales. I have in the past year had hundreds of sales to Amazon for those products which they seem to have sold at a lower price than Amazon bought from me.
Seller_29AF2b8VJNr8z
Unfortunately this policy is disastrous for small businesses, it creates a vicious circle by stifling cash flow so the business can’t restock, meet deadlines or fulfill orders with speed. Without finance many orders go into a never ending backlog. This inevitably leads to customers complaining which then leads to penalties on the ODR, claims and feedback which of course hits sales. Literally none of these issues would exist for me if this policy didn’t exist and I know it’s the same for many sellers. I read so many complaints about this policy on the forum, it’s obviously damaging many sellers and obviously this will be detrimental to Amazon in the long run. I’ve been selling online for over 10 years and I can honestly say this has to be the worst policy on any platform ever. It makes no sense at all!
Seller_OD408ZNiEUfUp
I agree no sense to us, but with Interest rates as they are, it makes huge sense to Amazon, that they can use our cash, make interest, and then use that cash to grow their business at our expense.
This is our busiest time of year right now and therefore we send out a lot of items more than other times and what they owe me is growing fast, by the day. I would not mind if they held back 5% or 10% for possible returns or problems, but the only reason to hold back 100% is that Amazon wants our cashflow for themselves for bank interest.
Plus, why when they do send it, does it then take 3-4 working days to arrive? Ebay does it overnight. Most Bacs payments are instant so why 3-4 days to send on top?
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