Help with A-Z Claim appeal

You obviously have the chance to represent yourself, so put in a simple timeline
Order date
Dispatch date
Delivery date
Invoice request date
Feedback date

and include evidence of everything, the tracking [and signature if you have it], the invoice request and the feedback.
You may need to open a case, reference the A-Z, attach all your evidence, and ask them to forward it to the A-Z team.

Keep your representation simple, but include all the relevant facts.

Hi Pam

Did you enter the tracking information at the time of dispatch?
Has the customer given you an opportunity to try resolve the issue?
Does the tracking information show a signature?

If all the above applies. Go to the couriers website download the tracking information and ether save and a JPEG or PDF. Upload the information with your appeal stating the following

The order was placed on ************ and delivered on ***************** tracking number ************** signed for by ************ on ************.

With regards to your invoice create one on your system and sent by attaching the invoice to the message. If the customer claims it is not his/her signature inform the customer you will contact your courier for further information. I would recommend when processing the customer order to enter the customer contact telephone it proves vital in some instances. For example if the courier delivers to the wrong address.