Inundate with false claims for refunds
Seriously at my wits end with amazon.
We use Amazon's preferred method of shipping for our FBM orders, which is untracked due to the price of product. We send out every single order on time an know they are delivered, but being bombarded by fraudulent claims from customers abusing the system. Amazon delivery status saying running late even after delivery, we have had a few HONEST customers reach out to inform us and warn us. But this does not stop amazon letting thieves abuse policies, we have easily received £1000 in refunds in the matter of 2 weeks it is disgusting. Buyers claiming no delivery but only choosing to complain WEEKS and even MONTHS later. It is honestly beyond a joke how little regard Amazon show for sellers on this platform, we are just robbed from and manipulated on a daily basis. Customers don't care what they have to say long as they get that free refund.
It is truly becoming tiresome to wake up every day to the exact same thing over and over again some people have no shame, damaging small businesses leaving false feedback to gain a £9 refund could you even be bothered.
34 replies
Seller_ZJhFeE3tNKzfh
I can’t argue that there will be some customers gaming the syste. It’s obvious, though your numbers seem far higher than we saw (could depend on what you are selling) but then it also depends how many you are selling.
but how do you know it’s being delivered if it’s untracked?
You either build in for these losses, or why not increase to an improved service? I get that you shouldn’t have to, but Amazon aren’t going to change their customer first approach.
Seller_d8YGbIjNqwFxn
If you are sending untracked then I am assume you are using Amazon buy shipping postage with no Royal Mail account.
If you are buying large letters then it will be cheaper via a Royal Mail account and you will get a delivery confirmation on around 70-80% of orders which will give you a tool to fight back when non delivery is claimed.
If you are buying letters then you would have to buy large letters on a business account to get a delivery confirmation it will be more expensive but you might find the number of claims reduced.
If you are buying parcels then tracked 48 may well be a cheaper option.
Delivery confirmation is uploaded to Amazon and the customer can see if the item is delivered or not.
It won't stop all of your scammers but it will stop a fair number.
I wouldn't send items of around £9 untracked on Amazon to be honest as it is just inviting scammers.
Seller_LEraDYZE3W6hS
This is my reply and works very well.
Hi *****
On investigation Royal Mail insist your item was delivered in full on the 10th of February at 10:35.
Your tracking number is 3B052FF**** If you need to speak direct with Royal Mail.
I have attached a copy of your proof of delivery for your records.
As Royal Mail State it has been delivered they will now only speak with yourself for any claim.
I have reported the missing item to Amazon and Royal Mail for their record to support any fraudulent claims..
Sorry I can't be any more helpful.
Kind Regards
Craig
Seller_7dhHbQ3rrqxSv
We buy untracked shipping from Amazon .
We make a note of the code (currently starts 3b05..) on the postage label. the RM accept this as a tracking no - not tracked but delivery is confirmed.
Seller_3wd6FdPdrE7ru
Yes , i have the same problem as you and find this very frustrating.
I purchase small letters through amazon and customers claim or get confused when its states running late,
How does Amazon know if its runnng late, if there is no scan ??
Often have customers saying they have had email that its running late , yet it came a few days back.
Hopefully a moderator will help with this
Regards Rachel
Seller_ZJhFeE3tNKzfh
Because they're method of programming rules is akin to using a sledgehammer to crack a nut analogy.
Seller_IiLCzWNcEixPU
Same here. Anything that gets shipped 2class letter is guaranteed to get someone message saying, I've not received it please refund. It's a joke really. It's 100% because it says "On the way, running late" in their order history, and for the record, this doesnt change. So I dont know why Amazon bothers to even show it as if it will somehow, one day, scan a delivery receipt for a 2nd class letter thats been popped through the mailbox.
Seller_sg54Fq7GfBZzn
Unfortunately, we get them every single day, usually "item not receieved, I request a full refund", there are even TikTok and other social media channels that allow videos on them where people tell others how to claim hundreds in refunds.
For me it should be as simple as they remove the item running late email. If the buyer has not received an item, I guarantee they will let you know, without being prompted to make a claim for a refund.
Notifying people to claim a refund, leaves us all wide open to systematic claims, which is what happens.
We see some customers even email us to say, Amazon have told me I can request a refund for the item, but it arrived three days ago I just wanted to let you know.
When Royal Mail themselves say they only scan 80 per cent ish of their items, it shows you the massive amount of potential abuse
Seller_j17mTGUmSzTJ6
Also seen a massive increase of customers saying Amazon says this is lost refund me. on no other platform have I seen so many claims for item lost in post. It's clearly a majority of people taking advantage of this email
Seller_FQFqjOcf6xg8T
If you're loosing £1000+ in refunds you could recoup this by sending out tracked. It'll cost the business and customer more but if you have a good standing on Amazon and can offer a quicker and more reliable service then even a potential loss in customer we will result in gaining far more than the £1000+ you'll have lost in refunds. By offering a faster service will most likely push that customer retention up to account for the loss you may face by increasing your prices.
I'm not sure if this makes sense to anyone else but it made sense to me and I hope it helps somehow.
