My seller account has been deactivated in accordance with section 3 of amazons business solutions. Amazon are claiming i have a seperate account which was enforced for violating one of their policies. The issue is, i do not own another account. I only have one. I don't even know what other account they are refering to. If i try appeal it, they say i have to provide proof i do not own that other account. What proof can i show. I tried to email for help but it says that it is the wrong channel. Has anyone gone through this and how can i get amazon to reinstate my account.

any advice

I have just been deactivated as they say

Dear Seller,

We were unable to verify the information you provided when registering for a Selling on Amazon payment account and, as a result, your Selling on Amazon payment account could not be opened. Unfortunately, this means that you will not be able to continue to sell on Amazon.

We leveraged a combination of automated means and expert human review to identify this issue and make this decision.

Please take appropriate steps to resolve any open orders. Note that any amounts paid as a result of A-to-z Guarantee claims and chargebacks may be deducted from the balance in your existing Seller Account.

the problem is i have been on here for over 10 year i have not been asked recently to submit any documentation and everything in my account shows verified and account health is healthy.

so i have been told i will not get any funds but still have to dispatch all of todays orders and my funds are now on hold and will not be paid.

Its been over a month now my account has been deactivated. SO in march this year i have sold 40 units of one item and got 1 complaint from a customer about authenticity of my product. Amazon have asked me invoices which i have provided but amazon have rejected the invoices and said the dont have enough information. So instead i did send a acknowledgement to amazon to get rid of this violation and didnt sell this product again and after acknowledge amazon have taken down my listing. In july this year i was going through my inventory page and saw that inactive listing and have deleted it. just because i deleted it amazon thought i have updated the listing so they have deactivated my account and asked for the invoices. I have the same invoices which i already have provided to amazon in march which amazon have rejected and asked for more. So i called up health team and asked for help because my inventory is sitting at one of amazon warehouse and my account is deactivated in error. I suggest anyone from amazon try to understand my situation i didnt sell that particular product after the acknowledge was sent to amazon in march and i have no plan to sell that item ever again. PLEASE DO CONCIDER MY EXCEPTIONAL CIRCOMSTANCCES AND REACTIVATE MY ACCOUNT.