Countries
Read only
All our accounts Deactivated - Counterfeit complaint our invoice is rejected because it is over 12 months old
Hi
We are a long standing Amazon seller with high performance levels
Amazon received a Counterfeit complaint and immediately closed us down throughout Europe with no prior communication
In this case, we bought the stock directly from the manufacturer, Belkin, facilitated by their distributor, Westcoast in 2018
The invoice evidence was rejected because it was over 12 months old.
We sell mainly computer peripherals and DIY products so a considerable amount of our stock will be bought over 12 months ago was purchased more than 12 months ago
How do we deal with this - we cannot get a more recent invoice since the ASIN has not been re-purchased since 2018
Thanks for any help anyone can give us please
Dean
3 replies
Seller_k2X0L9mVRT0pW
you won’t get invoices 6/7 yrs old accepted. Your only chance I think is to get the inauthentic claim recinded - was it from a customer?
Seller_2oy3CaMayfqr9
Hi, thank you for your reply. Yes, we understand it was from a customer.
I'm not sure how to go about getting the inauthentic claim rescinded though.
I can show from email comms between myself and Belkin that we souced directly from them and they simply processed the sale via there distributor
Of course, because we have been shut down everywhere and we have a large warehouse and associated overheads, speed is of the essence.
Any help / guidance will be very gratefully received
Thanks again
Dean
Seller_QDokbHzWM3jpO
It is madness, how 1 counterfeit claim can shut your whole operation down!
Similar Discussions
