All our accounts Deactivated - Counterfeit complaint our invoice is rejected because it is over 12 months old

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Seller_2oy3CaMayfqr9

All our accounts Deactivated - Counterfeit complaint our invoice is rejected because it is over 12 months old

Hi

We are a long standing Amazon seller with high performance levels

Amazon received a Counterfeit complaint and immediately closed us down throughout Europe with no prior communication

In this case, we bought the stock directly from the manufacturer, Belkin, facilitated by their distributor, Westcoast in 2018

The invoice evidence was rejected because it was over 12 months old.

We sell mainly computer peripherals and DIY products so a considerable amount of our stock will be bought over 12 months ago was purchased more than 12 months ago

How do we deal with this - we cannot get a more recent invoice since the ASIN has not been re-purchased since 2018

Thanks for any help anyone can give us please

Dean

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Seller_k2X0L9mVRT0pW

you won’t get invoices 6/7 yrs old accepted. Your only chance I think is to get the inauthentic claim recinded - was it from a customer?

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Seller_9WpKepNkIQmK9

Have you tried to submit a POA?

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