Countries
Read only
Return Reason: Item defective or doesn’t work
I do not offer free returns if the order was placed by mistake or customer change its mind, But the customer using this reason to get free return. This is an example for a Auto-authorized return,
" Return Reason: Item defective or doesn’t work
Customer comment: wrong size "
I have contacted Amazon Seller support and they are Zero help on this matter, they can not explain me why I can not see Charge back option on “Refund Order” page.
Is there any option to report the customer? Or what are my other options beside issuing a full refund in this situation ?
Seller_oqY6BLduZEGox
i find that 99% of buyers use this excuse to make sure they get a full refund and return postage paid. Amazon have never backed me up and always say the item was faulty and will pay there A-Z at my expense. Unfortunately for me i sell high value vaporizers which i lose money on when retailing them as used due to the competitive prices we sell at
18 replies
Seller_Wqg5EgqxuOwDD
Don’t navigate from the order page. Instead go to your returns and click on the refund button and when it opens the option to deduct the cost of the label should be available there.
Seller_DfMH1dkxEzoom
Received this from Seller support, totally ignoring my concern that how I deduct the return charges paid by me…
" Hello from Amazon Selling Partner Support,
Thank you for contacting Amazon Seller Support. I apologize for any inconvenience caused by the interrupted connection.
From our discussion, I understand that you are concerned about order ----.
If the buyer returns the item to you in a condition that is different from the condition in which you sent it, you have the option to issue a partial refund. If you decide to issue a partial refund, we recommend explaining this to the buyer in advance to help avoid misunderstanding or a possible A-to-z Guarantee claim.
Seller_8Wsckn3UoR095
We’ve taken it from the refund amount before and stated why. If they go to A-Z you may lose though - happen to us before even when the refund reduction is justified as the customer broke it :). it’s a shame that Amazon don’t have a section like eBay where you can state they’re abusing the free returns.
Seller_xUKHc5xSYJmI4
Its known on the forum some select the wrong reason for return and others who do not comment on the reason for return.
If you are deducting the return postage costs and any damage to the item or packaging then drop the customer a message with photographs. If an A-Z claim is raised then the person investigating will know exactly how the order was returned.
Seller_qZO3ZCjoBXEeL
What category are you selling? Some categories like clothing are free returns.
Seller_HuoGnENb0muIm
You dont get an option to charge the postage back for that reason as the system deems the return to be sellers responsibility.
Seller_7xa4giJ3wJ3FU
We use an image of a ‘word document’ advising the Buyer has chosen the wrong reason for return and deduct the cost of the label that way. Amazon’s failure to understand that Customers give a false reason for return is in line with their overall failings to support Sellers in any way…
Seller_DfMH1dkxEzoom
I wonder if anyone from Seller support read this forums, because if they do surely they should report these matters to the Amazon.
Seller_oqY6BLduZEGox
i find that 99% of buyers use this excuse to make sure they get a full refund and return postage paid. Amazon have never backed me up and always say the item was faulty and will pay there A-Z at my expense. Unfortunately for me i sell high value vaporizers which i lose money on when retailing them as used due to the competitive prices we sell at
Similar Discussions
